Helpline Tier 1 Support

4 weeks ago

Elk Grove, United States Systems Integration Solutions Full time

Tier 1 Technical Support

W2 Only

No C2C

Local candidates only

MUST HAVE experience supporting iOS/MacOS devices


Our direct client is looking for a HelpLine Tier 1 Support agent based out of the Elk Grove area Onsite.


Title: HelpLine Tier 1 Support

Location: Elk Grove, CA

Work Type: On-site

Duration: 12 months +


Key Qualifications

* Motivation and ability to work as part of a distributed team

* Good interpersonal communications and customer service skills

* Excellent English-language oral and written communications skills

* Excellent telephone and email etiquette

* Excellent time management and multi-tasking skills

* Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment

* Ability to maintain composure and customer-service focus in stressful situations

* Strong troubleshooting and problem resolution skills

* Conceptual understanding of IP networking and basic network troubleshooting skills

* Conceptual understanding of multi-tiered and web-based information systems architecture

* Experience providing hardware and software technical support for iOS devices

* Experience using an IT service management or CRM system for tracking

technical support cases

* Experience using a knowledge base system

Preferred Skills

* Cisco CCNA certification or working towards certification


Skill Sets Niche Skill Experience Preference

Customer Focus- At least 1 year Is Required

Mac OS X - At least 1 year Is Required

iOS - At least 1 year Is Required

Problem Solving - At least 1 year Is Required

Empathy - At least 1 year Is Required

Time Management- At least 1 year Is Required

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