IT Manager

Position Purpose & Summary:

The IT Manager is responsible for overseeing and managing the company???s information technology infrastructure, including hardware, software, and security. This role involves planning for future technology needs, participating in corporate decision-making regarding technology, and implementing new technological solutions. The IT Manager will serve as a key liaison between clients, vendors, and consultants, ensuring that the company???s IT systems are optimized and secure.

Essential Duties & Responsibilities:

• IT Systems Management: Monitor, maintain, develop, and support all IT systems to ensure high reliability and availability.
• Leadership & Development: Provide leadership to enhance business efficiencies through technology; research and develop new technologies or improvements to existing systems.
• Team Supervision: Supervise and train the Systems Administrator, conduct annual performance evaluations, and promote professional development.
• Budget Management: Develop and manage the operational IT budget, and prepare a rolling 5-year technology vision for the company.
• IT Security Management: Oversee IT security, including cybersecurity, Active Directory, physical security of infrastructure, and management of third-party software tools such as firewalls, antivirus, and email threat protection.
• Data Integrity & Disaster Recovery: Maintain data integrity, performance monitoring, backup systems, and disaster recovery solutions.
• Infrastructure Management: Manage infrastructure systems including servers, firewalls, switches, wireless networks, phone systems, and network printing; troubleshoot and resolve issues, and perform system upgrades.
• Environmental Monitoring: Ensure server room environmental conditions are optimal to maintain equipment uptime.
• End-User Support: Support end-user computer systems and mobile devices, including hardware/software installation, upgrades, and network connectivity.
• Access Control: Approve and administer user accounts, permissions, and access rights; conduct periodic audits to ensure accuracy.
• Technical Support & Training: Provide technical support and training for associates, prioritize support requests, document technical solutions, and generate reports using the IT ticketing system.
• Policy & Procedure Development: Establish and document IT policies and procedures, and develop technical documentation to support daily operations and growth.
• Vendor Relations: Establish and maintain beneficial vendor relationships and service agreements, ensuring all licenses are current and maintaining an inventory of licenses.
• Other Duties: Perform other duties and projects as assigned.

Additional Expectations for Success:

• Ownership & Excellence: Takes ownership of work and strives for excellence in all responsibilities.
• Leadership by Example: Sets an example for accountability, respect, and leadership within the team.
• Innovative Thinking: Actively participates in creating change and improvements within the department and company, challenging self and team to approach work with creativity and innovation.
• Customer Service: Provides excellent customer service to all associates and external partners.
• Collaboration: Partners with the Sr. Controller to develop a 5-year technology vision for the company, with annual reviews and revisions with the COO.

Knowledge, Skills, and Abilities:

• Advanced network expertise, including design and operation of switches, firewalls, wireless networks, and cloud connectivity.
• Strong expertise in managing Microsoft Windows servers and Active Directory.
• Proficient in troubleshooting and resolving IT issues.
• Solid understanding of industry security best practices.
• Experience in systems administration, including system maintenance, updates, and security access.
• Advanced Microsoft Software Skills (Office 365, Outlook, Teams, SharePoint).
• Familiarity with Dynamics Great Plains, Dynamics Business Central, and Power BI is a plus.
• Adaptability to change, effective communication skills, and strong organizational abilities.
• Ability to prioritize and organize work, with a strong attention to detail.

Management & Supervisory Responsibilities:

• Establish and communicate goals, objectives, and performance standards for the team.
• Track and document associate performance, promote professional development, and resolve conflicts as necessary.
• Motivate and develop leadership skills in team members, delegating tasks and managing change effectively.
• Interview and select personnel as needed.

Education & Training:

• Bachelor???s Degree in Computer Science.
• MCSE or MCSA certification preferred.

Experience:

• 7+ years of IT systems experience.
• Strong understanding of theories, principles, and best practices of remote users.
• SQL knowledge and skills.
• Expertise with Microsoft Office products and Windows operating system support.
• Proficiency in network administration and Azure/365 Administration.
• Strong understanding of industry security practices.

If you are a dynamic IT professional with a passion for technology and leadership, we encourage you to apply for this role and join our team in driving the company's technological future.