Transmission Operations Specialist

Hybrid position, approximately 40-50% at Worksite

Duties:

• The Transmission Operations Specialist I in the Transmission Operations Training group is responsible for supporting the System Operator Initial Training program, the System Operator Continuing education program and other group priorities. Tools used to accomplish these tasks include, but not limited to, MS Access, Excel, Word, Client Learning Management System and a third-party Learning Management System (Quality Training Systems).

Qualifications at the Transmission Specialist I level include:

• 2 or 4 year degree in related discipline (Education, Business, Instructional Design) preferred
• In lieu of a degree, three to five (3-5) years of relevant work experience with adult training and/or administrative background
• Preferred experience in training program administration and support
• Knowledge in NERC/PJM training requirements is preferred
• Knowledge in the Systematic Approach to Training (SAT) process is preferred
• Ability to manage, organize and prioritize work, while maintaining strong attention to detail.
• Willingness to travel and ability to work additional hours and/or modified schedules when necessary.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Preferred experience in MS Access, SharePoint, and Adobe Articulate / Well Said software

Responsibilities include:

• Administering the System Operator training program in compliance with PJM/NERC standards
• Maintaining training records for the Transmission System Operator training program.
• Maintain training records in both PJMs and the Quality Training Systems (QTS) Learning Management Systems
• Renew System Operators PJM/NERC certifications
• Renew the NERC Continuing Education Provider status
• Support the Transmission Training group in reporting, tracking and necessary documents.
• Create and maintain the initial training schedule for the Associate Transmission System Operators
• On boarding process
• Ordering equipment
• Coordinating department orientation
• Coordinate initial training provided by third-party training vendors
• Schedule classes around instructor availability
• Assign training to students in Empower
• Using Articulate and WellSaid to convert training presentations to SCORM 2004 Version 4 (zipped) format to load in the QTS LMS for future training.
• Qualify and perform duties of an EEI System Operator / Power Dispatcher (SO/PD) test administrator
• Producing a variety of correspondence, reports and presentations using the appropriate office equipment and software
• Building relationships and credibility across organization
• Demonstrating sound internal and / or external customer service
• Ability to deliver quality, accurate work within established deadlines
• Demonstrate a questioning attitude to continue to learn, produce results, and strengthen existing relationships
• Ability to follow established practices, procedures, and instructions, and produce basic administrative work products in a thorough, timely and accurate manner
• Excellent verbal and written communication skills
• Ability to work effectively in a team environment
• Demonstrate strong organizational skills and the ability to prioritize workload
• Ability to manage confidential information
• Recommending and implementing improvements to the training processes.
• Representing the company at an annual QTS Workshop
• Other assigned tasks as needed.