Call Center Specialist

Terms of Employment

• W2 Contract, 3 months (High Chance of Extension)
• This position is 100% onsite in Warminster, PA.
• Local candidates only
• The work schedule is Monday-Friday, 8 AM-5 PM.

Overview

Our client is seeking two Contract Liaisons to support the BucksMont New Business Department, a team of approximately 25 members. Responsibilities include processing service and meter applications, setting meters within the Customer Care & Billing (CC&B) and Meter Data Management (MDM) systems, answering calls on the New Business Hotline, and addressing various contractor liaison tasks and new business needs.

Responsibilities

• Handling a wide range of customer inquiries, issues, and requests via phone, email, or chat.
• Providing information about products or services, including detailed explanations of features, pricing, and specifications.
• Processing orders, returns, and exchanges accurately and efficiently.
• Resolving customer complaints or issues in a timely and effective manner.
• Escalating complex or unresolved issues to senior customer service representatives or management.
• Maintaining accurate and detailed records of customer interactions and transactions.
• Following up with customers to ensure their satisfaction and resolve any outstanding issues.
• Collaborating with other departments, such as sales or marketing, to address customer needs or concerns.
• Keeping up-to-date with product knowledge, industry trends, and company policies.
• Providing feedback to management on customer trends, issues, and suggestions for improvement.