Technical Service Representative

Found in: Appcast US C2 - 2 weeks ago


Plymouth, United States CFMOTO Powersports Inc Full time

The Technical Support Representative is accountable for providing value added service support to CFMOTO dealers and customers through technical problem resolution and product training.

Essential Duties & Responsibilities

  • Participates in technical service team initiatives, problem solving, and continuous improvement efforts
  • Provides telephone and electronic case support for technical product support and warranty claim authorizations
  • Assists dealers with vehicle troubleshooting, diagnostics, and repair assistance
  • Conducts in-person dealer visits, as needed, to resolve technical vehicle concerns
  • Assists in the development, review, and feedback for technical service manuals, articles and repair procedures
  • Responsible for supporting dealer technical training with preparation of training materials and instruction of classes as necessary
  • Ensures a clean and safe work environment
  • Performs other duties as required

Qualifications

Education & Experience Required

  • High School diploma or equivalent
  • Strong mechanical aptitude in Powersports or related fields such as automotive, marine, small engine, etc.
  • 3-5 years’ in a technical service field in a related industry
  • Must be able to read and follow electrical schematics
  • Strong interpersonal skills both verbal and written
  • Strong ability to methodically evaluate complex problems and provide strong recommendations for resolution
  • Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
  • Previous Powersports industry experience desired

Education & Experience Preferred

  • Associate’s or Bachelor’s degree in a Technically related field
  • 1-2 years previous Powersports Industry experience


Additional information

  • All applicants must be eligible to work in the US
  • Core business hours are Monday – Friday, 8 am – 5 pm; ability to work required hours and be on-site
  • Working conditions are normal for an office and shop environment


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