Information Technology Technician

3 weeks ago

Chandler, United States TECEZE Full time

Company Description


Teceze is an IT service provider that offers a wide range of services to businesses across all sectors. Our goal is to deliver solutions that maximize the return on your technology investments. With a focus on IT managed services and outsourcing, hardware supply, meeting room installations, remote working solutions, and 24/7 support services, we aim to provide comprehensive IT solutions to our clients.


Roles and Responsibilities of an IT Technician (Rack and Stack):


1. Hardware Installation

  • Rack Assembly: Assemble and secure racks and enclosures in data centers.
  • Mounting Hardware: Install and mount servers, routers, switches, and related networking equipment in the designated racks.
  • Cabling: Manage the routing, labeling, and connection of various types of cables, including power, network, fiber optic, and other telecommunications cables, ensuring neat and organized cable management.


2. Configuration and Setup

  • Initial Configuration: Perform initial boot-up of hardware and basic configuration settings as per the specifications.
  • Hardware Testing: Test hardware components and connections to ensure they are functioning correctly and efficiently.
  • Firmware Updates: Update hardware with the latest firmware releases to ensure optimal performance and security.


3. Maintenance and Troubleshooting

  • Regular Maintenance: Conduct routine checks and maintenance of server racks to prevent issues related to overheating, connection failures, and hardware malfunctions.
  • Troubleshooting: Quickly diagnose and resolve hardware, cabling, and network connectivity issues.
  • Replacement and Upgrades: Replace faulty hardware components and perform upgrades to ensure the infrastructure meets the evolving needs of the organization.


4. Documentation

  • Documentation of Infrastructure: Maintain detailed records of the hardware configurations, serial numbers, and network connections for each rack.
  • Update System Diagrams: Keep system diagrams and network maps updated to reflect any changes or additions to the rack configurations.
  • Reporting Issues: Document and report any significant issues or changes to the IT management team.


5. Compliance and Standards

  • Adherence to Standards: Ensure all installations and maintenance adhere to industry standards and best practices for data center operations.
  • Safety Compliance: Follow strict safety guidelines to prevent personal injury and damage to equipment, including adherence to electrostatic discharge (ESD) procedures.


6. Collaboration and Communication

  • Work with Teams: Collaborate with IT network teams, system administrators, and other technical staff to ensure the infrastructure supports the organizational IT requirements.
  • Vendor Interaction: Liaise with hardware vendors for support and warranty issues.
  • Training and Guidance: Provide training and guidance to junior technicians or new team members on rack and stack processes and best practices.


7. Inventory Management

  • Manage Inventory: Keep track of inventory levels of spare parts, tools, and networking equipment.
  • Order Supplies: Order replacements and additional supplies as necessary to ensure availability and preparedness for maintenance or expansion projects.
  • Skills and Qualifications
  • Technical Proficiency: Knowledge of server and network hardware, tools, and diagnostic procedures.
  • Physical Stamina: Ability to perform physical tasks such as lifting heavy equipment and working within confined spaces.
  • Attention to Detail: Precision in cable management, labeling, and documentation.
  • Problem-Solving Skills: Ability to troubleshoot and resolve issues efficiently.

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