LMS Member Support Specialist

2 weeks ago

Atlanta, United States Atlanta Speech School Full time

Rollins Center for Language and Literacy-A Program of the Atlanta Speech School

LMS Member Support Specialist


The Atlanta Speech School provides an unmatched opportunity to learn from both peers and experts in the field, and to contribute to the School’s growing body of knowledge. Beyond seeking proficiency, we work to construct a Deep Reading Brain for each child at the School and, through our Rollins Center for Language & Literacy, every child beyond the school. Deep reading requires learning to make connections between what we read to what we think, feel, and do. Through deep reading, children develop empathy, hone critical thinking, and go on to make the greatest possible difference in the lives of others.


· We believe in connection over compliance. Rather than silencing children, we teach them to listen - and to think, to question, and to solve.

· Our staff works together to know and serve each child from within an intentional learning ecosystem that is as joyful as it is rigorous.

· Our practices are grounded in structured literacy and built on the sciences of healthy brain development, language acquisition, and the construction of the Deep Reading Brain. This work is intentionally centered around critical thinking, empathy, problem solving and the development of executive functions.


We are committed to providing a community through which all our students, families, and staff show up safely as themselves and for each other. As stewards of this environment, it is our responsibility to ensure safety extends to every person, inclusive of all races /ethnicities, religions, genders, family structures, sexual orientations, and any other aspect of their identity.

The School has never turned away a child in need of services based on their family’s financial circumstances.


Position Summary:

As an LMS Member Support Specialist, you will contribute to our vision and mission by being the first point of contact for Cox Campus Members on their journey to gain knowledge, skills and agency needed to realize literacy and justice for all. This role is not just about resolving technical issues. It’s about embodying a social justice mindset to ensure every member feels supported and empowered to achieve long-term success. You will go beyond addressing immediate technical concerns and actively seek to understand and advocate for our members' needs and goals by developing strategies to enhance the overall member experience. By providing exceptional technical support and embracing the culture that embodies our mission of achieving equity in literacy, you will be making an impact while playing a pivotal role in shaping the success stories of our members.


Essential Job Duties:

• Serves as an expert on the Cox Campus platform’s functionality.

• Provides technical support to internal and external users of Cox Campus

• Provides insights on user pain points and customer support using a helpdesk application.

• Ensures optimal user experience is maintained by sharing input and following user experience best practices (UI and user navigation experience)

• Contributes to the user experience by providing accessibility recommendations to reach all users.

• Participates in internal and external usability studies in collaboration with stakeholders, Internal Staff, and online members of LMS to improve the user experience.

• Able to create rapid usability studies, to gather valuable insights that can help improve the user experience and drive better organizational outcomes.

• Tracks trends related to user experiences and assists with identifying user pain points around interaction/navigation on Cox Campus

• Identifies patterns in issues reported by members and work toward implementing long-term solutions to prevent recurrence.

• Monitors member engagement to identify opportunities to increase member satisfaction and retention.

• Leverages data of user experiences into insights to recommend improvements.

• Serves as an advisor to members, guiding how they can get the most out of our platform.

• Collaborates in the development and maintenance of supplemental, member-facing support documentation.

• Collaborates with product management to prioritize feature requests and enhancements based on member feedback, needs, and experience.

• Stays abreast of features, incentives, and other initiatives to convey updates and impart information to members effectively.

• Develops and maintains a repository of member success stories, including testimonials, case studies, and member feedback.

• Collaborates with Marketing to leverage member success stories for promotional purposes.


Skills/Qualifications:

• Bachelor in a relevant field or equivalent experience

• Degree or experience in Education a plus

• Experience with LMS platforms from both a back end and UX perspective, including current knowledge of best practices in online learning

• Knowledge and practical experience of user-centered design

• Must possess strong organizational and prioritization skills

• Proficient in various technologies, design tools (Adobe Creative Suite or Figma), and other software applications

• Quick to learn new applications

• Must be able to complete projects and prioritize deliverables with minimal supervision

• Ability to work and communicate independently as well as collaborate effectively with a cross-functional team

• Flexibility to adapt to changing priorities and thrive in a fast-paced, dynamic environment

• Bilingual in English and Spanish, a plus


Physical Demands and Work Environment:

This is a Georgia-based hybrid role, with in-state travel possible. The LMS Member Support Specialist will work at the Rollins Center at the Atlanta Speech School and have the opportunity to work remotely from home when possible.


The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.


· Light physical effort equal to frequent lifting or moving of lightweight materials.

· Regularly required to sit or stand, bend, and reach. Generally, he works in an office environment but may occasionally be required to perform job dues outside of the typical office setting.


Compensation and Benefits:

This full-time Rollins Center position is funded by grant dollars, offering a generous benefits package including health/dental/life/vision and long-term disability insurance. The Speech School subsidizes health insurance premiums for staff and families. Other benefits include a Flexible Spending Account, 403(b) Plan, cost reduction of some Atlanta Speech School services, complimentary meals onsite during working hours, and accrued sick leave. Salary: Salary is commensurate with experience.


To Apply: To ensure your application is considered, please submit a cover letter and resume.

Contact: Iris Goodson, Director of Human Resources

Email: hr@atlantaspeechschool.org

Subject line: LMS Member Support Specialist

  • LMS Member Support Specialist

    4 days ago

    Atlanta, United States Atlanta Speech School Full time

    Rollins Center for Language and Literacy-A Program of the Atlanta Speech School LMS Member Support Specialist The Atlanta Speech School provides an unmatched opportunity to learn from both peers and experts in the field, and to contribute to the Schools growing body of knowledge. Beyond seeking proficiency, we work to construct a Deep Reading Brain for each...

  • Support Specialist

    3 weeks ago

    Atlanta, United States Kids Connected Full time

    **Support Specialist** **Job Location:** Atlanta, GA **Description** Kids Connected is an up-and-coming online marketplace for live classes and activities headquartered in Atlanta, Georgia. We provide an online platform where parents can enroll their kids in very affordable extracurricular activities. The types of activities we offer include anything from...

  • Certified Peer Support Specialist

    1 week ago

    Atlanta, United States Elevance Health Full time

    Certified Peer Support Specialist Location: Atlanta, GA ( Dekalb, Douglas, Fulton, Gwinnett C ounties) The Peer Support Specialist will perform a range of tasks to engage, motivate and inspire members to participate in their recovery, regain independence within the community and promote optimal wellness. This position is both telephonic and field-based. You...

  • Support Specialist

    4 days ago

    Atlanta, United States Saicon Consultants Full time

    **Support Specialist** Location: Atlanta, GA Posted On: 11/16/2021 Requirement Code: 52344 **Requirement Detail** **Required :** * Previous fingerprint processing experience preferred Intermediate Microsoft Office skills * The CHRC Support Specialist will be required to review all applications that come into the CHRC and HR Applications mailboxes for...

  • SCADA Support Specialist

    1 week ago

    Atlanta, United States Selectek Staffing Solutions Full time

    Selectek is seeking direct-hire candidates to fill a SCADA Support Specialist role with a partnering company in eastern Atlanta, Georgia. The firm is looking for candidates to provide SCADA systems support in the electrical distribution and transmiss Support Specialist, Technical Support, Specialist, Support, Technology, Staffing

  • Member Engagement Specialist

    1 week ago

    Atlanta, United States Excel Federal Credit Union Full time

    Job Description Job Description Summary: Responsible for assisting members and potential members with their financial needs, providing information regarding credit union products and services and providing excellent service to our members.Job Responsibilities: Identify members needs and financial goals. Utilize sales techniques during the loan process (from...

  • Audio Visual Support Specialist

    1 week ago

    Atlanta, United States Franklin Fitch Full time

    👨‍💻Position: Technical Audiovisual Support Specialist🌎Location: Atlanta🏛️Industry: Law Firm💼Arrangements: Full-time, permanentThe Technical AV Support Specialist is responsible for supporting the firm’s user community as a member of the Technology Department.Typical support includes end user support and AV equipment with Microsoft...

  • Audio Visual Support Specialist

    1 week ago

    Atlanta, United States Franklin Fitch Full time

    👨‍💻Position: Technical Audiovisual Support Specialist🌎Location: Atlanta🏛️Industry: Law Firm💼Arrangements: Full-time, permanentThe Technical AV Support Specialist is responsible for supporting the firm’s user community as a member of the Technology Department.Typical support includes end user support and AV equipment with Microsoft...

  • Budget Support Specialist

    4 weeks ago

    Atlanta, United States Cetechs Full time

    Job DescriptionJob DescriptionExtramural Support SpecialistPosition SummaryCetechs, a Small Business, is seeking a Extramural Support Specialist to join our team ofprofessionals under the leadership of our Program Manager. The Extramural Support Specialist will support funding opportunity announcements and manage a portfolio of cooperative agreements and...

  • Project Support Specialist

    7 days ago

    Atlanta, United States MAU Workforce Solutions Full time

    MAU is hiring a Project Support Specialist at Chick-fil-A in a remote role. As a Project Support Specialist, you will generate blueprint documents and enter data into fields with CFA proprietary information specific to each store serviced by Chick-fil-A's distribution partners. Additionally, the blueprints will be uploaded to a shared drive that will be...

  • Project Support Specialist

    7 days ago

    Atlanta, United States MAU Workforce Solutions Full time

    MAU is hiring a Project Support Specialist at Chick-fil-A in a remote role. As a Project Support Specialist, you will generate blueprint documents and enter data into fields with CFA proprietary information specific to each store serviced by Chick-fil-A's distribution partners. Additionally, the blueprints will be uploaded to a shared drive that will be...

  • Project Support Specialist

    3 days ago

    Atlanta, United States MAU Workforce Solutions Full time

    MAU is hiring a Project Support Specialist at Chick-fil-A in a remote role. As a Project Support Specialist, you will generate blueprint documents and enter data into fields with CFA proprietary information specific to each store serviced by Chick-fil-A's distribution partners. Additionally, the blueprints will be uploaded to a shared drive that will be...

  • Project Support Specialist

    23 hours ago

    Atlanta, United States Goldbelt Full time

    OverviewGoldbelt C6 is focused on research and development, engineering, and logistics services that enhance and enlarge our customers' operations. Our expertise is focused on the integration of C6ISR and scientific, engineering, and technical support for a variety of government partners. We are research and data-driven, with a team of experts ready to...

  • Member Engagement and Communications Coordinator

    3 weeks ago

    Atlanta, United States The Gathering Spot Full time

    Job DescriptionJob DescriptionMember Engagement and Communications CoordinatorThe Member Engagement and Communications Specialist at The Gathering Spot will play a pivotal role in enhancing our members' experience and maintaining strong, effective communication channels. This role is perfect for individuals passionate about fostering community engagement...

  • Technical Support Specialist

    3 weeks ago

    Atlanta, United States Ericsson Full time

    Vonage Customer Care Mission: We help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development, communications technology and troubleshooting,...

  • Product Support Specialist

    7 days ago

    Atlanta, Georgia, United States Evident ID Full time

    We are looking for a candidate to join our team as a Product Support Specialist. As a customer-centric organization, our goal is to deliver a world-class customer experience at each stage of the customer journey to increase customer satisfaction, loyalty, and retention. Evident's Product Support Specialists are responsible for supporting our rapidly growing...

  • Product Support Specialist

    6 days ago

    Atlanta, United States Evident ID Full time

    We are looking for a candidate to join our team as a Product Support Specialist. As a customer-centric organization, our goal is to deliver a world-class customer experience at each stage of the customer journey to increase customer satisfaction, loyalty, and retention. Evident’s Product Support Specialists are responsible for supporting our rapidly...

  • Project Support Specialist

    5 days ago

    Atlanta, United States Goldbelt Full time

    Overview Goldbelt C6 is focused on research and development, engineering, and logistics services that enhance and enlarge our customers' operations. Our expertise is focused on the integration of C6ISR and scientific, engineering, and technical support for a variety of government partners. We are research and data-driven, with a team of experts ready to...

  • Budget Support Specialist

    2 weeks ago

    Atlanta, United States Cetechs Full time

    Job DescriptionJob DescriptionBudget Support Specialist Cetechs, a Small Business, is seeking a Budget Support Specialist to join our team ofprofessionals under the leadership of our Program Manager.Duties and ResponsibilitiesCollaborate on developing the planning process for extramural activities.Collect, edit, tabulate, analyze, interpret, and disseminate...

  • Sales Support Specialist

    1 week ago

    Atlanta, United States Mondo Staffing Full time

    Job Title: Sales & Marketing Support Specialist Location-Type: On-site for 1st 90 days (Marietta, GA), then hybrid/remote Start Date Is: ASAP Duration: Direct Hire Compensation Range: $40-45k + Bonus Eligibility Job Description: Supporting fast growing home renovation organization Mix of inbound and outbound B2C consumers sales support for their...