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WFH Customer Service Rep | South Phoenix, AZ

4 months ago

Phoenix, United States CornerStone Staffing Full time

CornerStone Staffing is hiring for a Customer Service Representative for an established insurance company

Job Title: Customer Service Representative *English/Spanish

Location: Phoenix, AZ 85044 **WFH after 2 months training

Pay: $16.00/hourly for bilingual

Job Duties:

  • Responsible for answering incoming calls regarding insurance processing, billing, underwriting questions and claims first notice of loss

  • Process lien notices, endorsements, address changes, cancellations, non-renewals, activation, etc. based on the needs of the area in between calls

  • Make continual real-time decisions while always looking out for the best interest of the company, agent and insured

Ideal Candidate:

  • Bilingual in both English and Spanish required

  • Experience with a high call volume, preferably related to insurance

  • Self-motivated, able to work well with average supervision

  • Prioritize work in a fast-paced environment where priorities constantly change

  • Handle incoming calls from our insureds, agents, and claimants in a professional manner while being able to resolve problems in real time

  • Experience with Microsoft Word, Excel, Lotus Notes, AS400, OnBase systems preferred

  • Experience with vendor-controlled web-based applications for assigning car rental, windshield claims, vehicle salvage movement and ShoreTel phone system preferred

  • 30 WPM typing speed

On-boarding Requirements:

  • High School Diploma or equivalent (GED)

  • Criminal Background & Drug Screening

  • 2 verifiable employment references

To Apply for this Job: Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job - NOTIFY YOUR RECRUITER OF INTEREST IN JOB ORDER: 144431

  • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application - then schedule a time with a recruiter LINK TO SCHEDULE: snshqsc.co/yneXRQ

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