Assistant Manager

2 weeks ago

Orlando, United States Covenant Full time

The Assistant Manager- Training is responsible for providing supervisory oversight of security workforce assigned to OIA including assisting in the hiring, badging, administrative duties, new employee training, and operational oversight of the security operations.  This position will report to the CAS Site Manager stationed at Orlando International Airport (OIA).

Essential Functions:

  •  Assist Site Manager with various administrative duties to include assigning work; planning and scheduling work; assessing employee performance; making selections and promotions.  
  • Assist Site Manager in hearing and resolving complaints from employees; taking disciplinary action; identifying training and developmental needs; improving quality and service performance; developing and being accountable for goals and objectives.
  • Assist in training security workforce using written procedures and safety rules, in order to increase job knowledge and expertise.
  •  Escalate any employee issue, or potential issue, to the Project Manager and to corporate Human Resources.
  • Maintain employee files both hardcopy and in CAS HRIS: entering information, filing, audits, updating, and reorganization as needed.
  • Prepare, update and oversee successful implementation of security procedures for security workforce.
  • Inspect, observe and evaluate security workforce’s daily activities in order to monitor and communicate individuals' quality of work and overall performance as they progress.
  • Supervise security workforce performance and take immediate and remedial action to correct deficiencies and discrepancies.
  • Monitor OIA security workforce to meet Post Order requirements and contract terms and conditions.
  • Assist in monitoring OIA scheduling to ensure appropriate staff on duty and accommodation of leave.
  • Other duties as assigned.

Collateral training duties include:

  • Plans, prepares, and facilitates training for all levels of the security workforce to include new hire, recurrent, and remedial training activities.  
  • Assist in developing training material in response to Post Order procedure changes.
  • Lead Instructor for new hire training to include facilitating new hire classroom training, assigning on the job training activities and performing final assessment to determine new hire readiness.  
  • Monitor HRIS Learning Module and other training documentation to ensure full compliance with established training plan.
  • Ensure all proper training records are maintained and readily available  for audit upon request.
  • Assist in conducting performance assessments of security personnel to ensure retention of training material and providing remedial training activities for deficient performance. 

Minimum Qualifications:

  • Bachelor’s degree in security administration, public administration, or related field or equivalent combination of relevant education, training, and experience.
  • Have three (3) years of progressively responsible security experience, i.e., law enforcement, military or security professions.  Experience preferred supervising a security or screening operation, preferably at a 49 CFR Part 1542 regulated airport or other government facility where security officers were employed. 
  • Professional knowledge of the aviation industry sufficient to provide direction to meet and exceed client expectations for implementing security operations. Preferably 49 CFR Part 1542 experience.
  • Experience in conducting training, instruction and briefing preferred.
  • U.S. Citizen, U.S. National, or Lawful Permanent Resident.
  • Must have possess a valid State of Florida Class “MB” License.  
  • Must have a valid driver’s license and be able to complete airport provided drivers training program. 
  • Must be able to perform all functions of the job with or without reasonable accommodations.
  • Must be willing to submit to and pass a drug screen and background check.
  • Must be willing to comply with our Drug Free Workplace policy.
  • Must be neat, well-groomed and present a professional appearance.
  • Be available for emergency response twenty-four (24) hours per day, seven (7) days per week.

Competencies:

  • Strong communication skills.
  • The ability to identify, address and resolve problems.
  • Ability to speak, read, write and understand English.
  • Ability to communicate effectively with all levels within the organization.
  • Maintain and foster relationships within security workforce, company, and with external stakeholders.
  • Demonstrated capacity and attributes for positive command presence, mature attitude, good judgement, proper handling of customer service issues, respectful subordinate management and leadership.
  • Be a full and absolute advocate for CAS’s customer-focused security and Client service initiatives.
  • Proven ability in realizing balance sheet and bottom-line results for optimal profitability and market presence. 

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