IT Associate

Justin Alexander is a world leader in designing, manufacturing and distributing bridal fashion. Today, its brands include Justin Alexander, Justin Alexander Signature, Adore by Justin Alexander, Lillian West, Sincerity Bridal, Sweetheart, Thanks & Goodluck, Viktor&Rolf Mariage, and Savannah Miller. Justin Alexander is a private, family-owned company with offices in New Jersey, the United Kingdom, the Netherlands and Hong Kong, and its collections are sold by more than 2,200 authorized retailers worldwide.

At Justin Alexander, we’ve experienced a strong period of growth as the direct result of increased productivity. To continue this trajectory, we’re searching for an IT associate to support our Operations Team. This person will have an immediate impact on our productivity by sustaining systems health, implementing tech solutions, and ensuring project success. This teammate should have proven success in data/systems management with a special focus on IT infrastructure enhancement.   This role is within our Operation's IT Department and reports to the Director of Information Systems.

General: 

• Manage onboarding processes, including creating IDs in different systems 
• Provide IT support, troubleshooting connectivity issues, peripherals, hardware, software; documenting the process from identification to resolutions 
• Provide regular reports on issues status & resolution progress 
• Execute support ticket mechanism to track open and closed tickets; reporting on as well 
• Configure and Lock PC’s and Phones
• Continuous health of our systems and integrations 
• Ensure data accuracy, integrity, and availability  

Systems: 

• Maintain the Sharepoint Environment: space, use, access, etc. 
• Provide support for users in various systems including - HelpDesk, Microsoft Suite, Microsoft 0365, Exchange Online, Sharepoint 
• Work with External support to test server security, back up capabilities and network stability 
• Maintain security groups in active Directory, exchange, calendar access, email address, groups, and distribution lists in 0365; conducting regular audits as needed 
• Manage all data integrations across company systems/tools 

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Minimum of 2-3 years of experience in an IT support role
• Proven experience in data/systems management and IT infrastructure management
• Hands-on experience with Microsoft Suite, including Office 365, Exchange Online, and SharePoint with the ability to manage SharePoint environments including space management, user access, and usage monitoring
• Experience with helpdesk support and ticketing systems
• Experience in maintaining security groups in Active Directory and conducting regular audits.
• Proficiency in managing and configuring PC’s
• Strong troubleshooting skills for connectivity issues, peripherals, hardware, and software
• Experience with server monitoring, backup management, and network support
• Knowledge of data integration across company systems/tools
• Strong problem-solving skills and attention to detail
• Excellent communication skills, both verbal and written
• Ability to manage multiple tasks and projects simultaneously
• Team-oriented with a proactive approach to IT support and maintenance
• Salesforce experience is a plus