ServiceNow Business Analyst with Business Process Consulting

2 weeks ago


Arlington, United States Smart IT Frame LLC Full time

Experience Level: 10+ years

Domain: Telecom

Responsibilities:

• Collaborate with telecom clients to understand their specific service management requirements and business processes.

• Design and implement ServiceNow solutions, with a focus on Telecom Service Management (TSM) modules such as Service Desk, Incident Management, Change Management, and Configuration Management.

• Customize ServiceNow applications to address telecom-specific needs, including configuring workflows, forms, and reports.

• Provide technical guidance and support to clients throughout the implementation process, ensuring alignment with industry best practices and regulatory requirements.

• Analyze and optimize telecom business processes to enhance efficiency, reduce costs, and improve customer satisfaction.

• Conduct workshops and training sessions to educate clients on ServiceNow best practices and telecom service management principles.

• Collaborate with cross-functional teams to ensure successful project delivery and customer satisfaction.

• Stay current with ServiceNow platform updates, telecom industry trends, and emerging technologies.

Requirements:

Certified System Administrator (CSA).

• Bachelor’s degree in computer science, Information Technology, or related field.

• Minimum of 8 years of experience working with the ServiceNow platform.

• Experience in Business Process Consulting.

• Proven experience in implementing and customizing ServiceNow Telecom Service Management (TSM) modules, including Service Desk, Incident Management, Change Management, and Configuration Management.

• Strong understanding of telecom service management principles, processes, and standards (e.g., ITIL).

• Experience with JavaScript, HTML, CSS, and other web technologies.

• Excellent problem-solving skills and attention to detail.

• Strong communication and interpersonal skills, with the ability to interact with clients at all levels of the organization.

Experience with CSM, FSM and other ServiceNow modules is a plus.



  • Arlington, United States BayNova LLC Full time

    Job DescriptionJob DescriptionBayNova is seeking a ServiceNow Business Process Consultant to join our team for an exciting project supporting a long-term federal government contract.Key Responsibilities:Consultation and Requirements Gathering:Engage with clients to understand their business needs, goals, and challenges.Conduct workshops and interviews to...


  • Arlington, United States Morgan Business Consulting, LLC Full time

    Job DescriptionJob DescriptionAt MBC, we believe we can. We believe in working hard to meet our clients’ outcomes. We believe in laughter to help us recharge, draw people together, foster a positive work environment, and boost creativity. We believe in listening to our employees, partners, and clients. We believe in always challenging ourselves, for it is...


  • Arlington, United States ApTask Full time

    Position Description: The position will be responsible to develop components within ServiceNow Help the integration owners in converting system integration from Remedy to ServiceNow Configure the ServiceNow instance for ITSM change, incident, service request management and CMDB. Interact with business & technology stakeholders to gather to requirements,...


  • Arlington, United States DT Professional Services Full time

    Job Summary: DT Professional Services is seeking a Process Engineer for a federal contract who will support the implementation and operation of an ServiceNow Enterprise Asset Management (EAM) and Integrated Facilities and Workplace Management System (IFWMS). The solution is required to be a Software as a Service (SaaS) system capable of being hosted on a...


  • Arlington, United States Development InfoStructure Full time

    Job DescriptionJob DescriptionDevelopment InfoStructure LLC., (DEVIS) provides exceptional DevSecOps integration in our agile software development and embedded software solutions, combined with comprehensive IT management and consulting services to our federal, state, and local governments. The outcomes of our research and development, products and universe...


  • Arlington, United States Development InfoStructure Full time

    Job DescriptionJob DescriptionDevelopment InfoStructure LLC., (DEVIS) provides exceptional DevSecOps integration in our agile software development and embedded software solutions, combined with comprehensive IT management and consulting services to our federal, state, and local governments. The outcomes of our research and development, products and universe...


  • Arlington, United States Development InfoStructure Full time

    Job DescriptionJob DescriptionDevelopment InfoStructure LLC., (DEVIS) provides exceptional DevSecOps integration in our agile software development and embedded software solutions, combined with comprehensive IT management and consulting services to our federal, state, and local governments. The outcomes of our research and development, products and universe...


  • Arlington, United States Morgan Business Consulting, LLC Full time

    Job DescriptionJob DescriptionAt MBC, we believe we can. We believe in working hard to meet our clients’ outcomes. We believe in laughter to help us recharge, draw people together, foster a positive work environment, and boost creativity. We believe in listening to our employees, partners, and clients. We believe in always challenging ourselves, for it is...


  • Arlington, United States DT Professional Services Full time

    Job Summary:DT Professional Services is seeking a Process Engineer for a federal contract who will support the implementation and operation of an ServiceNow Enterprise Asset Management (EAM) and Integrated Facilities and Workplace Management System (IFWMS). The solution is required to be a Software as a Service (SaaS) system capable of being hosted on a...


  • Arlington, United States Nakupuna Companies Full time

    Nakupuna Consulting is seeking a Business Financial Analyst (BFA) to provide contract financial and cost support of a large size, multi-year contract to the Integrated Personnel and Pay System - Army (IPPS-A) Army Military Payroll (AMP). Nakupuna Con Financial Analyst, Financial, Business, Analyst, Business Operations, Accounting, Banking


  • Arlington, United States Hire Velocity Full time

    Business Improvement Specialist (Desire Big 4 Consulting Consultant) Location: 2011 Crystal Drive Suite 1102, Arlington, VA 22202 Type: FTE Position Overview. The Business Improvement Specialist acts as an internal business operations consultant, eva Business Operations, Operations Analyst, Improvement Specialist, Business, Operations, Project Management,...

  • Business Analyst

    5 hours ago


    Arlington, United States Aretum Full time

    Aretum, a leading technology company specializing in government contracting, is seeking a highly skilled and experienced Business Analyst with a focus on Cybersecurity and Information Systems Audit (CISA) to join our dynamic team. As a Business Analyst - CISA at Aretum, you will play a vital role in ensuring the security and integrity of our clients'...


  • Arlington, United States iTech AG Full time

    Description OVERVIEW iTech AG is seeking a ServiceNow Architect to support a federal contract. The ServiceNow Architect will solve problems with a complete end-to-end solution in a fast-paced, Agile environment. iTech AG is looking for an Architect with the skills needed to build solutions within the ServiceNow platform that will directly impact the...

  • Sr Business Analyst

    4 weeks ago


    Arlington, United States HN CONSULTING LLC Full time

    Job DescriptionJob DescriptionREQUIREMENTS:Documents requirements, defines scope, objectives and business justifications, and formulates executive summaries and project charters and write requirements and specifications of software applications. Multi-task capability, handling multiple projects and serve as advisor for lower level IT Business staff to build...

  • Sr Business Analyst

    1 month ago


    Arlington, United States HN CONSULTING LLC Full time

    Job DescriptionJob DescriptionREQUIREMENTS:Documents requirements, defines scope, objectives and business justifications, and formulates executive summaries and project charters and write requirements and specifications of software applications. Multi-task capability, handling multiple projects and serve as advisor for lower level IT Business staff to build...


  • Arlington, United States Solvitur Systems LLC Full time

    Job DescriptionJob DescriptionSolvitur Systems is seeking a Senior Business Analyst to support our work with the Cybersecurity and Infrastructure Security Agency providing Strategic and Portfolio Support.  The Senior Business Analyst will serve as a subject matter expert with deep experience and insight into Requirements Definition and Management,...

  • Business Analyst

    3 weeks ago


    Arlington, United States Technology Talent Network LLC Full time

    Job DescriptionJob DescriptionTechnology Talent Network has a client in search of a talented Business Analyst.Job Duties:Translate business needs into technical terms for ITProcess mappingGathering requirementsDocumenting and understanding data process flowsSystems analysisRequirements:Excellent communication skillsProficient with query tables (SQL)Details...


  • Arlington, United States Solvitur Systems LLC Full time

    Job Description Job Description Solvitur Systems is seeking a Senior Business Analyst to support our work with the Cybersecurity and Infrastructure Security Agency providing Strategic and Portfolio Support. The Senior Business Analyst will serve as a subject matter expert with deep experience and insight into Requirements Definition and Management, Knowledge...

  • Business Analyst

    1 month ago


    Arlington, United States Aretum Full time

    Job DescriptionJob DescriptionAretum, a leading technology company specializing in government contracting, is seeking a highly skilled and experienced Business Analyst with a focus on Cybersecurity and Information Systems Audit (CISA) to join our dynamic team. As a Business Analyst - CISA at Aretum, you will play a vital role in ensuring the security and...

  • Business Analyst

    7 days ago


    Arlington, United States Aretum Full time

    Job DescriptionJob DescriptionAretum, a leading technology company specializing in government contracting, is seeking a highly skilled and experienced Business Analyst with a focus on Cybersecurity and Information Systems Audit (CISA) to join our dynamic team. As a Business Analyst - CISA at Aretum, you will play a vital role in ensuring the security and...