ServiceNow Business Analyst with Business Process Consulting
2 weeks ago
Experience Level: 10+ years
Domain: Telecom
Responsibilities:
• Collaborate with telecom clients to understand their specific service management requirements and business processes.
• Design and implement ServiceNow solutions, with a focus on Telecom Service Management (TSM) modules such as Service Desk, Incident Management, Change Management, and Configuration Management.
• Customize ServiceNow applications to address telecom-specific needs, including configuring workflows, forms, and reports.
• Provide technical guidance and support to clients throughout the implementation process, ensuring alignment with industry best practices and regulatory requirements.
• Analyze and optimize telecom business processes to enhance efficiency, reduce costs, and improve customer satisfaction.
• Conduct workshops and training sessions to educate clients on ServiceNow best practices and telecom service management principles.
• Collaborate with cross-functional teams to ensure successful project delivery and customer satisfaction.
• Stay current with ServiceNow platform updates, telecom industry trends, and emerging technologies.
Requirements:
• Certified System Administrator (CSA).
• Bachelor’s degree in computer science, Information Technology, or related field.
• Minimum of 8 years of experience working with the ServiceNow platform.
• Experience in Business Process Consulting.
• Proven experience in implementing and customizing ServiceNow Telecom Service Management (TSM) modules, including Service Desk, Incident Management, Change Management, and Configuration Management.
• Strong understanding of telecom service management principles, processes, and standards (e.g., ITIL).
• Experience with JavaScript, HTML, CSS, and other web technologies.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to interact with clients at all levels of the organization.
• Experience with CSM, FSM and other ServiceNow modules is a plus.
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