Endpoint Engineer

7 days ago

Dallas, United States PTR Global Full time

Job Description:

  • Evaluate, develop, customize, install, and implement functionally appropriate, technically sound, and well-integrated systems in accordance with Customer requirements, and organizational methodologies and standards.
  • Work in partnership with vendors to respond to production problems and implement immediate resolution efforts across technology areas.
  • Work closely with our delivery consultants to perform feasibility studies and design automation solutions to address customers infrastructure and system issues and/or problems within the Digital Employee Experience (DEX) environment.

Responsibilities:

  • Analyse and evaluate requirements by understanding all parameters interacting with and affecting the system using DEX tools.
  • Design, develop, and test scripts/automation modules for production systems using PowerShell and bash.
  • Create and maintain script documentation.
  • Integrate PowerShell and bash with multiple systems using APIs.
  • Maintain, improve, and add new features to legacy code.
  • Oversee vendor management, partner governance, and oversight to deploy systems that are complete, designed and managed over life cycles
  • Research problems, plan solutions, recommend software and systems, and coordinate developments in an orderly manner to meet business requirements
  • Monitor and test performance and capacity for potential bottlenecks, identify possible solutions, and work with partners to implement fixes
  • Provide and ensure the highest levels of systems and infrastructure availability and resolve escalations of moderate to medium to high complexity
  • Implement and update the platform strategy and road map
  • Maintain awareness of technology trends in area of responsibility and make appropriate recommendations
  • Maintain and administer computer and data networks and related computing environments including computer hardware, systems software, applications software, and all configurations
  • Meet commitments and deliverables as related to participating/leading projects
  • Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements
  • Creates and executes integrated testing strategies using test driven development principles to ensure solution integrity and quality
  • May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities:

  • Ability to analyse and resolve problems of moderate to high complexity
  • Strong GPO Experience
  • Strong SCCM Experience
  • Minimum of 4 years of experience in developing
  • Strong scripting knowledge in PowerShell supporting large Windows infrastructure environments required
  • Strong in Bash Scripting in MacOS environments
  • Working with API and webhooks is a plus
  • Ability to interface with other applications like Service Now and other IT applications
  • Good knowledge and understanding of infrastructure, networking, and security
  • Strong attention to detail with excellent time management and organization skills
  • Excellent problem-solving skills
  • Excellent communication skills and the ability to work effectively in a high-paced environment
  • Ability to quickly learn new technologies in an unsupervised environment
  • Experience with Nexthink, 1E or similar DEX Technologies required
  • Strong knowledge of hardware components, systems, software, and networking technologies
  • Ability to perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas
  • Skilled in strong partnering, negotiation, and communication in working with Business Customers and Technology support
  • Strong knowledge of systems development methodologies, practices, concepts, and technologies
  • Ability to develop, present, and effectively communicate ideas and strategies in both technical and user-friendly language to a medium-large audiences
  • Ability to design, configure, and test computer hardware, networking software and operating system software
  • Skilled in diagnosing, troubleshooting, and resolving hardware, software, or other network and system problems, and replacing defective components when necessary
  • Skilled in strong project management and analytical/creative problem-solving
  • Skilled in strong written, oral and interpersonal communications

Education:

Required:

  • High School Diploma or GED
  • Bachelor's Degree in Business, Engineering, Computer Science, or Information Systems, or related field; or equivalent formal training

Experience:

  • Required: Intermediate-level experience, fully functioning broad knowledge in system engineering

Physical Abilities:

  • Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

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