Call Center Specialist

4 weeks ago

Warwick, United States Hays Full time

Job Title: Customer Service Agent

Location: Very limited travel time to office(1 day a month on-site)

6 month contract to start

Salary: $20.00/HR

Monday - Friday 8:30am - 5:00pm

Training will be about two weeks - 11 days


We are hiring Customer Service Representatives to provide exceptional service and information to our customers regarding MetLife products. As a Customer Service Representative, you will be responsible for explaining policy features and benefits, processing transactions, and responding to requests via telephone. You will be required to efficiently access multiple electronic systems and LAN/PC to provide complete responses. .


Responsibilities:

  • to customer requests via telephone regarding insurance and other financial service products and benefit plans
  • and respond to requests and discuss options regarding various aspects of the policy
  • transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing
  • access multiple electronic systems and LAN/PC to provide complete response
  • at all times to enhance and strengthen the relationship between the customer and MetLife
  • special campaigns as needed, or if solicited by the customer


Requirements:

  • 1-2years call center service experience is preferred
  • 2-3 years of customer service experience required
  • ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations
  • oral & written communication skills
  • telephone etiquette
  • listening skills and ability to articulate ideas
  • to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of MetLife
  • ability to work in a team environment to improve the delivery of service to internal and external customers
  • to “think out of the box” to generate innovative process improvements
  • solid math and analytical skills
  • to work various shifts within hours of operation
  • is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it.
  • call center experience is preferred


Please note that the candidate must be located within 50 miles of Warwick, Rhode Island office and be able to commute to the office 1 day a month as requested. If the candidate experiences system issues (internet outages for example), the candidate must be able to commute to the Warwick office to work


if interested please submit your updated resume to kianna.padua@hays.com

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