Senior Business Analyst with Drupal

3 weeks ago

Paramus, United States Donnelly & Moore Corporation Full time

Our Utility Client in Paramus NJ is looking for a 6-12+month RTH for a Senior Business Analyst with Drupal experience. This is an onsite or hybrid role so need someone local who has an onsite presence.


Manager notes:

upgrade of our Drupal 7 Customer Self-Service Portal website to Drupal 10.

I am looking for a Sr BA with strong experience in Web Content Management (Drupal would be ideal), who is curious about understanding the current features, and assist my current team in expressing the requirements to our technical partner who will be working on the technical upgrade/reimplementation. The role will cover the entire project duration, including testing, cutover, and subsequent phases. Note that this also includes assessing existing documentation (design, flows, integration, etc...)


POSITION PURPOSE:

We are seeking a Senior Business Analyst to support the reimplementation of our Customer Portal Website within

an accelerated timeframe. Your job description may include the following responsibilities:


PRIMARY DUTIES / RESPONSIBILITIES:

1. Requirements Gathering and Prioritization:

Collaborate with stakeholders, including business users, project managers, and developers, to understand their needs and gather requirements for the new website. Prioritize requirements based on their impact on project duration and business value.

2. Business Process Analysis and Optimization:

Analyze existing business processes and workflows to identify areas for improvement and optimization in the new system. Streamline processes to reduce project duration and increase efficiency.

3. Documentation and Communication:

Create detailed documentation, including functional specifications, user stories, use cases, and process flows, to communicate requirements effectively to the development team. Ensure clear and concise communication to minimize misunderstandings and rework.

4. Stakeholder Management and Collaboration:

Facilitate communication and collaboration between business users, project managers, and development teams to ensure alignment and understanding of project goals and requirements. Proactively address any conflicts or issues that may arise to minimize delays.

5. Solution Design and Technical Guidance:

Work closely with the development team to translate business requirements into technical solutions, ensuring that the new website meets the needs of the business and its users. Provide technical guidance and expertise to expedite the development process.

6. Testing and Quality Assurance Strategy:

Collaborate with the testing team to define test cases and scenarios, ensuring that the new website meets the specified requirements and functions as expected. Develop a comprehensive testing and quality assurance strategy to minimize defects and rework.

7. Change Management and Training:

Support the change management process by assisting with user training, documentation updates, and communication of system changes to stakeholders. Ensure a smooth transition and adoption of the new website to minimize disruptions.

8. Risk Assessment and Mitigation:

Identify potential risks and issues that may impact the project's duration and success. Work with the project team to develop mitigation strategies and contingency plans to minimize delays and ensure timely delivery.

9. Continuous Improvement and Agile Practices:

Stay updated with industry trends and best practices in web development and customer portal solutions. Implement agile practices and methodologies to increase project efficiency and adaptability.

10. Mentoring and Support:

Provide guidance and support to junior business analysts and other team members, sharing your expertise and knowledge to help them grow their skills. Foster a collaborative and supportive environment to maximize productivity and minimize project duration.


QUALIFICATIONS:


● Bachelor's degree in a relevant field such as Computer Science, Information Systems, or

Business Administration.

● Proven experience as a Business Analyst, preferably in web development or software

implementation projects.


Knowledge / Skills / Abilities

● Strong analytical and problem-solving skills, with the ability to translate business

requirements into technical solutions.

● Excellent communication and interpersonal skills, with the ability to collaborate effectively

with stakeholders at all levels.

● Solid understanding of software development methodologies, including Agile practices.

● Strong sense of work organization allowing quick review of features with a high level of

attention to detail, ensuring documentation is complete and no functionality is overlooked

● Experience with Drupal or similar Content Management Systems (CMS)

● Good experience in using industry-standard design and work management tools such as

Jira, Google Docs, Lucid Chart, etc...

● Knowledge of utility industry processes and customer portal solutions

● Ability to work independently and manage multiple priorities in a fast-paced environment.

● Strong leadership and mentoring skills, with the ability to guide and support junior team

members.

● Experience in working with vendors (onshore and offshore)

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