Operations Manager

Position Purpose/Summary:

The Operations Manager – Liquids will oversee the processes and transactions occurring at their assigned location(s); particularly this positions guides receiving, fulfillment, distribution, put-away, pulling, packing, and shipping activities. Ensures facility capacity is used to its maximum footage value and incorporates resource efficiency (both labor and material) to support profitability goals.

Visual Pak Companies is an Equal Opportunity Employer. Visual Pak does not discriminate on the basis of race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender (orientation or identification), sexual orientation, veteran status, or any other basis covered by federal, state, or local laws. All employment decisions are based on qualifications, merit, skills, individual performance, and business needs.

Direct and Indirect Reports:

Multiple Shift Managers

Production: Inventory, Quality, Blending, Sanitizing, Safety

Office Staff – Customer Service Representatives, Inventory Control Associates. Planners, etc.

Knowledge-Skills-Abilities:

Education:

• Bachelor’s degree in Business Administration, Logistics or related field required or equivalent work experience in specific background.
• LEAN, Six Sigma, Continuous Improvement, Process Engineering certifications highly desired.

Experience:

• 7 years of warehouse and distribution operations management with multiple location responsibility.
• Highly desired is LIQUIDS production, filling (various containers), packing, and distribution experience.
• Most recent experience (3-5 years) with contract packaging related industries.
• Must have prior demonstrated success with P&L or cost center control accountability.
• Self-motivated initiative to take action, achieve results, think creatively, work efficiently and competently.
• Analytical thinking mindset that identifies tactical solutions quickly and with P/L effect awareness.
• Practiced people-focused leadership abilities to gain trust, provide direction and delegate responsibly.
• Passionate about people development so as to cultivate staff talents and strengths, motivate successfully to reach potential, display commitment to their workforce, and seek continuous improvement of their own management skills and participation as a team member.
• Up to date compliance and best practices of safety programs relating to the level of this position, and having at least 3 years of proven operational oversight of safety programs.
• Current AIB competency and best practice proficiency expected, with a relevant quality background required, such as food quality. Transferable ISO certification helpful.

Technology/Software:

• Must be proficient in Microsoft office, including Excel (recent versions necessary).
• Experience with Warehouse Management Systems (WMS): use, implementation, selection, and training.
• Solid capability with warehouse automation and material management: RFID, conveyor, and material movement (fork lift, pallet jacks, staging, and efficient flow of goods in and out).

Communication:

• Communication skills including the listening to others, processing information and expressing them self effectively verbally and in writing.
• Proven presentation skills, whether information based (reports and visuals) or verbally explaining the best and purposefulness of the business capability (3PL).
• Strengths having to do with relationships so as to utilize abilities to build personal rapport and facilitate team success. Able to engage others, particularly clients, to support business relationships and foster new ones.
• Client interface so as to create trust and confidence in the organization’s offerings and reliability to meet their needs.

Physical Capabilities (add lines as needed)

Strength:

Fortitude to be present at various shifts: 1st, 2nd, 3rd, or weekends as necessary for business needs.

Movement:

Regularly stands; walks; sits; uses hands to type, grasp/handle, or reach with hands and arms. May need to stoop, kneel or crouch.

Hearing:

Work is performed is a warehouse/distribution center setting with moderate noise; required to talk or hear.

Vision:

Utilizes close vision, distance vision, peripheral vision and depth perception.

MISCELLANEOUS

Travel:

Percentage fluctuates; mostly local but could expand.

Vehicle:

Prefer that individual has their own vehicle; there is a travel policy for expense support.

Position Responsibilities-Tasks-Deliverables

An individual must be able to satisfactorily perform each essential duty listed below. The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

All duties as assigned AND the following specific activities.

• Complete responsibility and oversight for all facilities transactions, activities, safety, quality, best practices, and exceptional customer experience.
• Maximizes task efficiencies using metrics; improves operational performance.
• Ensures regular communication and execution of all key performance indicators. Includes, but not limited to monthly site visits and quarterly business reviews with leaders.
• Ensures compliance to all safety policies.
• Coordinates staffing and operational needs in conjunction with Corporate Human Resources: hiring, firing, performance appraisals, transfers, promotions, discipline, and identifying and resolving problems all within established Company policies, processes and procedures.
• Expected to be self-motivated and directed for learning and staying up to date on best practices relating to this position and how it supports the total success of the organization.
• Provides location specific information to appropriate Company personnel in order to maintain effective communications related to competitor actions and partner activities.
• Plans, implements, monitors, evaluates and coordinates all activities to achieve the budgeted sales, pricing, and gross margin objectives and goals assigned.
• Communicates with all necessary parties to handle any escalated account service issues or complaints.
• Oversees and maintains procedures for ensuring direct reports have appropriate practices and controls in place to ensure a safe and secure workplace for employees in conjunction with the safety and human resources departments.
• Directs, coordinates, and assigns work activities to all direct reports in assigned region and monitors, reviews and evaluates work product, methods, and procedures of those employees.
• Compliance and site-level accountability to all safety programs, policies and procedures.
• Performs miscellaneous duties and projects as assigned and required.

Key Performance Indicators (KPIs)

On-going outcome that is measurable

• Inventory accuracy
• On-time shipping percentage
• Order accuracy/success rate
• Operates a SAFETY practiced facility(ies) as measured by WC, and EHS standards.
• Maintains or exceeds necessary certification or quality standards for the organization or for the client.
• Provides valuable contribution to P/L objectives as assigned.