Program Manager

4 weeks ago

Westbury, United States Quess US Full time

Responsibilities

  • Responsible for planning, directing, and coordinating complex product/program implementation in the HealthCare Payer domain and or Third-party Administration of self-funded clients.
  • Documents scope, objectives and ensures they align with expected business outcomes.
  • Develops and manages project plans, including scheduling, resource tracking, and financials.
  • Defines and implements program/project management standards and processes.
  • Ensures timely production and approval of deliverables from business and technology partners.
  • Proactively identifies and manages project risks and dependencies.
  • Established program governance and provides clear communication to all program stakeholders, including senior management.
  • Serves as the primary point of contact for program management-related inquiries.
  • Works closely with clients, cross-functional teams, and stakeholders to plan and develop project scope, resources, and timelines.
  • Manages project risks, issues, and decisions, prioritizing them effectively.
  • Develops and manages project budgets, delivering against business goals.
  • Builds and maintains strong client and business partner relationships.
  • Contributes to internal initiatives to drive efficiencies and best practices.


Skills and Qualifications

  • Bachelor's degree in business administration or healthcare-related field.
  • Relevant years of program/project management experience with a focus on client and product implementation.
  • Proven experience in Healthcare Payer with Business and IT Solutions across these domains for self funded client implementation (Enrolment/Benefits Administration, Claims Administration, Portals, Finance, Reporting)
  • Strong leadership, time management, facilitation, and organizational skills
  • Working knowledge of Payer Administration with client implementation and product enablement
  • Strong analytical, problem-solving, and conceptual skills
  • Strong working knowledge of change management principles.
  • Solid teamwork and interpersonal skills, with the ability to communicate and persuade customers, employees, and management at all levels and thrive in a cross-functional environment.
  • Stakeholder management skills in large complex projects/programs with Internal and external teams preferred.

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