PACS Manager

The Manager, Imaging Informatics is responsible for the daily oversight of enterprise Imaging Informatics to ensure the optimal use of mission critical systems that enables the healthcare system to deliver excellent patient care. Imaging Informatics consists of the enterprise Picture Archiving and Communication System (PACS) and all related imaging informatics applications. This role includes direct oversight of image management, system maintenance, application integrations, testing, troubleshooting, end user training, workflow design, quality improvement, optimization and support of Imaging applications, related service line applications and Teleimaging services. This role would include application planning and team management of imaging informatics analysts/administrators responsible for the assigned applications across the enterprise. This individual will be responsible for hiring, counseling, performance management and development as well as disciplinary action as necessary. Collaborate with the organization’s staff, vendors, IT colleagues and other stakeholders to facilitate departmental digital imaging initiatives. As the Imaging Informatics manager, this individual works collaboratively with all external partners, utilizing all available resources in assuring efficient and timely Teleimaging services. Effectively participates in leadership discussions to develop departmental goals, standards, policies and project prioritization, including budgeting and resource planning. Responsible for one or more department/accounting unit, program/services or projects.

Essential Functions – These responsibilities are of utmost importance and the department can’t function without them

1. Understands the organization’s business goals and objectives, and operational clinical needs. Knows how to use IT processes to ensure appropriate solutions are implemented. Contributes to the development of annual application strategies, budgets and plans.
2. Demonstrates strong multitasking skills displaying the ability to manage staff, many tasks and daily operation. Responsible for ensuring excellent customer service.
3. Supervises assigned staff including application and PACS support staff at various locations. Ensures adequate training of new staff and ongoing training, competencies and certifications of existing staff. Hires, counsels and provides disciplinary action as necessary. Responsible for ensuring adequate staffing and management of payroll. Provides feedback and coaching to staff on an ongoing basis utilizing the healthcare system's Standards of behavior. Performs timely annual performance review for all assigned staff in accordance with Human Resources policies and procedures.
4. Responsible for day-to-day operations of the PACS including workflow, archiving, auto routing and pre-fetching, quality control of system functionality and hardware and other related activities including support for all Imaging applications that interface with PACS and external partners in the delivery of Teleimaging services.
5. Works closely with department physicians and leadership teams to ensure timely and complete capture of DICOM and non-DICOM digital image data into the PACS as well as network transmission, RIS validation, and exceptions handling.
6. Manages project resources, both human and monetary. Identify resources short falls and communicates with Director. Makes recommendations for staffing changes or enhancements where appropriate. Allocates project resources appropriately for cost effective implementations and application utilization.
7. Organizes, facilitates, and coordinates the activities of multiple project teams in collaboration with operational and informatics work groups and leadership. Collaborates with department leadership and physicians to identify and design future system enhancements as required to facilitate workflow improvements that improve patient outcomes.
8. Facilitate the development of operating standards, policies and procedures ensuring alignment with departmental leadership and physician teams and Information Systems.
9. Participates in departmental and hospital programs for Quality Assessment and Improvement, identifying opportunities to improve services, making recommendations and implementing actions as appropriate and consistent with the goals of the organization.
10. Conducts root cause analysis for complex clinical issues and recommends enterprise solutions for bridging performance gaps.

Non-Essential Functions - List other functions required to perform the job (not the same as essential functions above)

1. Conducts regularly scheduled staff meetings, maintaining communication among team members.
2. Facilitates/participates in application Change Control. Attends other meetings as required and participates in committees as requested.
3. Provides status updates and reports to management team regarding departmental projects and initiatives.
4. Manages external vendor relationships.
5. Attends seminars and training as necessary to maintain appropriate level of professional competence. Maintains awareness of healthcare trends and information technology and makes recommendations for technology advancements and process improvements.
6. Provides on-call off hours support daily or on weekends as required to support the system.

Performance Skills - List the skills that are required to perform the essential functions of the job

1. Highly effective interpersonal, negotiation and conflict management skills. Demonstrates conflict management skills by reacting promptly and effectively in accordance with organizational policies. Strong customer facing skills and business acumen. Well-developed oral, written and presentation skills.
2. Demonstrated leadership skills, with the ability to work with multi-departmental teams and peers.
3. Strong analytical, problem-solving, critical thinking and conceptual skills to communicate rationale for options to achieve problem resolution.
4. Strong software and application knowledge with base knowledge of relevant technologies and operating systems. Experience with the design, development and implementation of new technical architectures.
5. Demonstrated relationship management skills, ability to manage multi-disciplinary teams, development and implementation of applications.
6. Innovative thinker with ability for independent judgment.
7. Proven ability to be part of a cross-departmental and cross-functional team to organize and execute projects.

Knowledge, Formal Education, and Training

Bachelor's Degree Required

*This is a Hybrid position in the Wilmington, Delaware area. Ideal candidates will be local to the area or willing to relocate.