Chief Operating Officer

3 weeks ago

Cincinnati, United States The HealthCare Connection Full time

The Chief Operating Officer serves as a partner to the CEO and Senior Management Team in carrying out the day-to-day operations in support of the mission and vision of the organization. The position is responsible for leading organizational initiatives to promote effective operations through ensuring compliance with state and federal regulations pertaining to health centers and overseeing the development and implementation of organizational policies and procedures. The COO is responsible for planning, directing and coordinating the development, selection, implementation and utilization of the organization’s operations.

  • Oversees health center operations at all sites and services.
  • Establishes, maintains, and monitors all operational systems accordingly.
  • Serves as Corporate Compliance Officer.
  • Actively supports service goals of the target population within each service community.
  • Manages, coordinates, and monitors the operational impact of the implementation and evaluation of all strategic initiatives.
  • Evaluates the operational feasibility of growth/collaboration opportunities and develops operational business plans.
  • Assists with the development and maintenance of organization’s annual budget.
  • Manages/supervises the quality and support services programs as defined by the organizational chart.
  • Directs and manages operations, maintains and ensures compliance with center’s policies and procedures.
  • Develops and implements new policies and procedures, protocols and standards for improving patient care, service delivery and support operations.
  • Monitors patient volume activity and quality of service to ensure efficient patient flow.
  • Responsible for compliance with regulator/accreditation agencies for patient care and operations management.
  • Monitors centers performance using acceptable standards to identify and correct deficiencies.
  • Reports on the collection and transmittal of patient demographics, financials, diagnostics, and service/procedure information.
  • In collaboration with the CMO and CDO, directs the center’s Quality Improvement Program. Monitors and evaluates QI measures to improve performance.
  • Accountable for Wellness and School-Based staff utilization and scheduling.
  • Develops training and education for continual improvement of the efficiency and effectiveness of the center as well as provides individuals with professional and personal growth with an emphasis on opportunities (where possible) of individuals.
  • Maintains professional growth and development through ongoing development seminars, workshops and other resources.
  • Represents health center and interacts with regulatory agencies, insurance carriers, and other professional and community groups.
  • Maintains compliance with governmental regulations and industry requirements.
  • Oversees recruitment, development, performance management of related staff.
  • Enhances operational effectiveness, emphasizing cost containment, high productivity, and high-quality patient care.

CORE COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

  • Analytical—the individual synthesizes complex or diverse information.
  • Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
  • Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts productive meetings.
  • Delegation—the individual delegates work assignments, gives authority to work independently, sets expectations and monitors delegated activities.
  • Leadership—the individual inspires and motivates others to perform well and accepts feedback from others.
  • Management skills—the individual includes staff in planning, decision-making, facilitating and process improvement; makes self available to staff; provides regular performance feedback; and develops subordinates’ skills and encourages growth.
  • Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
  • Judgment—the individual displays willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions.
  • Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
  • Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

EDUCATION

  • Bachelor’s Degree Required

WORK EXPERIENCE

  • Five+ years’ experience in operations management.
  • Minimum five years’ experience in senior level position in similar healthcare environment.
  • Experience in an advisory role able to interact comfortably with all levels of staff, visitors, and community.
  • Experience and knowledge of current healthcare trends.
  • Experience and leadership in continuous quality improvement and total quality management along with measurable outcomes.
  • A proven track record of being a "change agent".
  • Proven leadership and management skills.
  • Ability to focus on detail and also see the "big picture".
  • Results-oriented and be able to bring the project to closure.

PREFERRED EDUCATION AND EXPERIENCE

  • Healthcare related bachelor’s degree and MBA preferred.
  • Ten or more years’ experience in operations management. Prefer experience in FQHC, medical practice, ambulatory care, or clinical heath setting.

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