Healthcare Call Center Representative
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Supporting members in a fast-paced environment, the full-time Healthcare Call Center Representative will handle high-volume inbound calls, resolve inquiries related to healthcare services, and ensure accurate documentation while working remotely.
Key responsibilities
Handle high-volume inbound calls from members, providers, and stakeholders
Resolve inquiries related to healthcare services, eligibility, and claims, escalating complex cases as needed
Accurately document interactions in systems while maintaining quality and compliance standards
Required qualifications
2+ years of call center or customer service experience, preferably in a high-volume environment
Experience supporting Medicaid, healthcare, or claims-related inquiries
Ability to multitask, navigate multiple systems, and document while on live calls
Basic proficiency with Microsoft Office and computer systems