Contact Center Business Technician I

2 weeks ago


Cary, United States iSpace, Inc. Full time

Contact Center Business Technician I

Location: Cary NC (Work From Office)

Duration: 5 Months Contract (potential to go PERM)

Responsibilities:

As the Contact Center Technician, your responsibilities will include assisting with account management, website and data tool maintenance/enhancement, and project management support.

  • Support client websites, web-based services through telephone, e-mail and chat.
  • Troubleshoot issues and feedback by existing Users and/or development teams.
  • Interact with external and internal customers to provide a high level of customer satisfaction and support.
  • Assist with Feature Updates to Existing Users
  • Support Deployment of New Reports from Staging to Production environments
  • Performs other related duties as required and assigned.
  • Demonstrates behaviours which are aligned with the organization’s desired culture and values.

Qualifications:

  • 1-3 years of related work experience providing user support services and training for a data tool or technology platform
  • Proficiency in MS Office (Excel, Word, PowerPoint)
  • Ability to comprehend, research, and summarize information to respond to user questions.



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