Information Technology Support Technician

3 days ago


Worcester, United States Top Prospect Group Full time

If you're ready to contribute to a thriving technology environment and make an impact, we want you on our team We're seeking a tech-savvy professional to join our dynamic IT team, where your expertise in providing top-notch desktop support will play a key role in ensuring a seamless and efficient computing experience for our end-users.

Contract -potential contract to hire

Worcester MA area

$25/hr

Experience working with an MSP

Skills: Service Now, Configure Hardware, Troubleshoot, Customer Service, Software, O365, Level 1-2 Support

As an IT Support Specialist, you will be responsible for providing hands-on technical support for desktop systems, software applications, and peripherals. Your role will involve diagnosing and resolving hardware and software issues, and ensuring a seamless computing experience for our end-users.

Qualifications:

  • Bachelor s degree in Information Technology, Computer Science, or a related field preferred.
  • Proven experience in desktop support or a related role.
  • Proficiency with Windows operating systems.
  • Strong troubleshooting skills for both hardware and software issues.
  • Excellent communication and interpersonal skills.
  • Level 1-2 Support
  • Experience using ServiceNow to provide support to user base.
  • Configure hardware including, laptops, desktops, Chromebooks, servers, and mobile carts when necessary
  • Answer and troubleshoot user calls



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