Network Engineer

4 weeks ago

Hanover, United States HCLTech Full time

Position: Network Engineer

Location: Hanover, NH

Mode: Full-Time

Job Description:


• 10+ years of network services and team management experience

• Extensive knowledge and experience with Cisco routing and switch (LAN/WAN) technologies with tier 3 troubleshooting skills

• Extensive knowledge and experience with Cisco WLAN controllers and APs, with tier 3 troubleshooting skills

• Good communication skills needed to manage customer stakeholders and handle high priority troubleshooting & project related calls.

• Adjust Equipment and Network configuration as required for installation and ongoing support. Perform network administration add/changes, including router access control list (ACL) definitions, quality of service definitions, virtual LAN definitions, firewall rules.

• Troubleshoot network problems to determine if problem is with the Network hardware or software and take necessary actions for resolution.

• Update or coordinate the update of all appropriate databases/documentation (Service Tickets, change management documentation/reports).

• Plan and schedule Network Systems Software changes and upgrades in accordance with System Change Management Procedures.

• Site-to-Site VPN configuration/Implementation, Between On-premises and AWS cloud

• Wireless Management and Support

• Monitor, control and manage recovery from any Network failure or breach.

• Routing & Switching including configuration of routing protocols

• Conduct performance and functional testing on Network, as when required.

• Proactive Monitoring with the help of customer provided tool, Incident Recording, Ticket generation and Assignment

• Ticketing monitoring and update

• Escalate to OEM/break-fix/ ISP partner in case device is unreachable or some component has gone faulty. Repair & Replacement follow-up with vendors/OEM.

• Manage Internal/External notification and escalation as per defined policies.

• Coordinating with onsite engineer or site contact for Incident Resolution

• Identifying Root Cause and giving permanent solution.

• Updating the solution and creating SOP if required.

• Coordinating with OEM/break fix partner in case of hardware or IOS bug related problem.

• Equipment Configuration changes

• Minor patch / software version upgrade

• Update network document, SOPs and run book

• Schedule Supported activity and the applicable Service Recipient in accordance with the Change Management Procedures.

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