Technical Experience Deskside Analyst

4 days ago

Wellesley, United States STAND 8 Technology Services Full time

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

We are seeking a skilled and motivated TechEx Deskside Analyst to join our team. This role involves 1st and 2nd line deskside support, focusing on break/fix technical solutions. The position is ideal for self-starters who are passionate about technology, adept at resolving complex technical issues, and dedicated to delivering exceptional customer service.

This role requires expertise in core Microsoft O365 products, as well as experience working with laptops, desktops, Macs, and mobile devices. Reporting to the Senior Manager for Hub Sites, collaborating with local colleagues responsible for broadcast technologies.

Responsibilities

  • Provide break/fix support for IT issues.
  • Configure, install, monitor, and maintain client desktop software and hardware, including mobile devices.
  • Deliver on-the-spot training to end users on system-related needs.
  • Ensure exceptional customer service and maintain/exceed customer satisfaction targets.
  • Align work with team targets and objectives.
  • Identify and suggest process improvement opportunities to the management team.
  • Collaborate on service improvement plans and operational projects when required.

Requirements

  • Experience with common technologies, including Windows, OSX, Office 365, Active Directory, and mobile platforms.
  • Relevant IT support experience.
  • Experience using ServiceNow or similar ticketing software.
  • Proven ability to meet and manage to clearly defined SLA targets.

Preferred

  • A customer-first mindset with a passion for delivering excellent service.
  • A collaborative team player with a proactive approach.
  • Enthusiastic about technology and driven to find solutions.
  • Awareness of ITIL fundamentals.
  • Strong communication skills, particularly in face-to-face interactions with customers.
  • Ability to thrive in a high-demand, high-criticality environment.

Additional Details
 The base range for this contract position is $17 - $25/per hour, depending on experience.

Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.

Benefits

  • Medical coverage and Health Savings Account (HSA) through Anthem
  • Dental/Vision/Various Ancillary coverages through Unum
  • 401(k) retirement savings plan
  • Company-paid Employee Assistance Program (EAP)
  • Discount programs through ADP WorkforceNow


About Us
 STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at www.stand8.io; and reach out today to explore opportunities to grow together

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