Customer Success Manager

3 weeks ago

Louisville, United States MobileServe Full time
MobileServe, a leading technology platform in the realm of community engagement and volunteer management, is seeking a driven and talented Customer Success Manager to join our team. At MobileServe, our mission is to amplify the impact of organizations dedicated to positive community change. Our intuitive app streamlines the process of logging, verifying, and reporting volunteer hours, enabling our users to focus on making a difference in their communities. We're looking for a dedicated individual who can help us further our mission by providing a superior experience for our users and supporting them in their goals. If you're a problem-solver who's passionate about fostering client success and community engagement, we want to hear from you

What You'll Do

  • Serve as the first point of contact for customers, responding to and resolving issues in a timely manner
  • Collaborate with cross-functional teams to optimize product offerings and processes
  • Develop and maintain relationships with key stakeholders, ensuring their success in using MobileServe
  • Create and implement customer success strategies and initiatives
  • Conduct regular check-ins with customers to assess satisfaction and address any needs or concerns
  • Provide product training and support to ensure customers are equipped to use our tools effectively
  • Curate a comprehensive resource library, enabling users to asynchronously receive effective support
  • Analyze user data to identify trends and opportunities for improvement
  • Other duties as assigned. We're a small team with big dreams and at our stage everyone has a role in everything we do

Requirements

  • 3+ years of experience in customer success, a related field, or education
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving abilities
  • Proven track record of driving customer satisfaction and retention
  • Experience working with SaaS products is a plus
  • Passion for community engagement and a desire to make a positive impact

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)

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