Customer Support Specialist

2 weeks ago


South Jordan, United States ApTask Full time

About the Role:

We are looking for a dedicated and customer-focused Support Specialist to join our team as the primary point of contact for client inquiries. The role involves efficiently and professionally providing support for various account-related needs. This opportunity is ideal for individuals who excel in fast-paced settings and are committed to delivering top-notch service.


Qualifications:

  • Required: High School Diploma
  • Preferred: Bachelor’s Degree or previous experience in a contact center setting


Key Responsibilities:

  • Handle inbound calls with professionalism, addressing inquiries related to Cash Management, online services, mobile app functionality, and general account issues.
  • Meet and exceed department performance metrics, ensuring quality service in every client interaction.
  • Maintain a strong commitment to World-Class Service and fostering positive client relationships.


Skills & Attributes We’re Looking For:

  • Ability to thrive in a team-oriented, fast-paced financial services environment.
  • Strong multitasking skills and adaptability to handle changing priorities.
  • Career-driven, detail-oriented and committed to providing the highest level of client satisfaction.



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