EMS - Client Operations Project Manager

1 week ago

Beaverton, United States Epiq Full time

Description

:

Summary

This hybrid Operations/Client Services team member will serve as a key role in successfully managing assigned client work from data intake through delivery. They will achieve success by using the best combination of operational and consultative knowledge in building client relationships and ensuring client success. Successful candidates must have team leadership skills and a background in E-Discovery to effectively manage multiple requests, utilize various resources, and ensure positive client results in a fast-paced environment.

Principal Job Responsibilities:

Work as the single point of contact on daily requests from multiple parties on various matters and escalate to the Project Manager(s) as necessary. Draft processing work requests for requests such as processing, promotions, third party loads, etc. and carry out tasks from start to finish. Obtain, examine, and prepare client data for processing Process data through Relativity Processing application and be able to quality check work troubleshoot and resolve processing errors. Promote data using Relativity Integration points/Load Data with Import/Export application Work with internal Technology Teams to troubleshoot and routine support of Relativity Processing and other related loading requests. Utilize downtime to assist CS (Client Services) department in routine client requests. Interpret client needs and instructions to pass directives accurately and efficiently to other operational groups and provide consultation to client when appropriate Assist in troubleshooting and resolving any client issues with delivered or hosted data Monitor and report on the progress of client projects through the multiple departments at Epiq and with client directly. Work collaboratively with client services team and operations management to ensure client requests are handled in a timely manner Ability to provide consultative advice to client for processing, loading, productions processed, etc. Assists Client Services Manager in evaluating team bandwidth and delegation of tasks internally Establish a feedback loop to gather real-time client input, facilitating continuous improvement of product functionality and utility

Job Requirements:

At least 3 years of experience in project management or client services setting with a E Discovery vendor or Law Firm or corporation (E Discovery/related dept) Ability to use Relativity independently with limited supervision Ability to multitask and effectively manage time/workload A strong technical orientation, excellent computer skills, exceptional planning and organizational skills, and a keen attention to detail are all required Outstanding communication skills are required. Our clients are project managers at law firms and lawyers. Successful candidates will possess an understanding of the legal services industry coupled with a strong ability to communicate effectively with lawyers/PMs on the law firm side. We are seeking a superior candidate for this unique role Oral and written communication skills which provide a strong and confident leadership presence Demonstrated success in the management of multiple simultaneous projects Willing to learn latest applications, including Relativity enhancements


Desired Qualifications and Skills:

High technical aptitude with database programs, text editors and review platforms Proficient knowledge of Relativity Processing A bachelor’s degree is preferred Working knowledge of Relativity including, but not limited to: Fields, Choices, Views, Layouts, RDC (Relativity Desktop Client) – Import/Export, Searching, STRs (Search Term Report), and Imaging/OCR Sets, analytics. RCA/Analytics/Processing certifications preferred Highly organized and able to monitor and effectively record progress of multiple processes Availability to work extended hours as needed when client project loads increase Possess excellent customer service, interpersonal and communication skills Ability to manage multiple tasks with excellent follow through, professional communication, and attention to detail Proven ability to work well in a team-based environment

Work Conditions:

Available to work on-call periodically through the week and occasional weekends #LI-RC1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

  • EMS Client Services Senior Project Manager

    3 weeks ago

    Beaverton, United States EPIQ Systems Full time

    The Client Services Senior. Project Manager will serve as a key leader in successfully managing assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership and pro Client Service, Project Manager, Manager, Senior, Project Management, Client Relations, Technology, Business...

  • Client Services Senior Project Manager

    3 weeks ago

    Beaverton, United States EPIQ Systems Full time

    An EMS Project Manager (PM) will serve to be the primary point of contact and case consultant for clients interacting with Epiq EMS group on their e-discovery projects. The PM will also train and manage a team of individuals who will work together wi Project Manager, Client Service, Manager, Senior, Project, Technology, Business Services, Client

  • Senior Program Manager

    4 weeks ago

    Beaverton, United States Vanguard EMS Full time

    The Senior Program Manager provides a single point of business focus for designated customer programs and manages the satisfaction of customer expectations through program team processes. Vanguard EMS, Inc. is in the service business. Even with Vanguard’s state of the art technology, vast manufacturing capability, and leading-edge information tools, we...

  • Test Operator

    6 days ago

    Beaverton, United States Vanguard EMS Full time

    The Test Operator is responsible for providing testing support to the manufacturing operations and communicating resuts to our internal customers. Vanguard EMS, Inc. is in the service business. Even with Vanguard's state of the art technology, vast manufacturing capability, and leading-edge information tools, we wake up every day thinking about how best to...

  • SMT Machine Operator

    3 days ago

    Beaverton, United States Vanguard EMS, Inc. Full time

    Job DescriptionJob DescriptionThe SMT Machine Operator collaborates directly with Team Coordinator and department supervisor to ensure printed circuit boards are assembled to specification in a timely manner. This position is key to company quality standards.Vanguard EMS, Inc. is in the service business. Even with Vanguard’s state of the art technology,...

  • Water/Wastewater Project Manager/Project Engineer

    4 weeks ago

    Beaverton, United States Keller Associates Full time

    Job DescriptionJob DescriptionSalary: We are on the lookout for individuals who thrive in the collaborative spirit of engineering, where their efforts are appreciated, and excellence is recognized. Join our dynamic team where you can play a crucial role in creating a meaningful and long-lasting influence on the communities we serve.  We are seeking a...

  • Water/Wastewater Project Manager/Project Engineer

    3 weeks ago

    Beaverton, United States Keller Associates Full time

    Job DescriptionJob DescriptionSalary: We are on the lookout for individuals who thrive in the collaborative spirit of engineering, where their efforts are appreciated, and excellence is recognized. Join our dynamic team where you can play a crucial role in creating a meaningful and long-lasting influence on the communities we serve.  We are seeking a...

  • Senior Program Manager

    4 weeks ago

    Beaverton, United States Vanguard EMS, Inc. Full time

    Job DescriptionJob DescriptionThe Senior Program Manager provides a single point of business focus for designated customer programs and manages the satisfaction of customer expectations through program team processes.Vanguard EMS, Inc. is in the service business. Even with Vanguard’s state of the art technology, vast manufacturing capability, and...

  • Test Operator

    4 weeks ago

    Beaverton, United States Vanguard EMS, Inc. Full time

    Job DescriptionJob DescriptionThe Test Operator is responsible for providing testing support to the manufacturing operations and communicating resuts to our internal customers.Vanguard EMS, Inc. is in the service business. Even with Vanguard's state of the art technology, vast manufacturing capability, and leading-edge information tools, we wake up every...

  • Test Operator

    3 weeks ago

    Beaverton, United States Vanguard EMS, Inc. Full time

    Job DescriptionJob DescriptionThe Test Operator is responsible for providing testing support to the manufacturing operations and communicating resuts to our internal customers.Vanguard EMS, Inc. is in the service business. Even with Vanguard's state of the art technology, vast manufacturing capability, and leading-edge information tools, we wake up every...

  • Client Services Project Coordinator

    1 month ago

    Beaverton, United States The Adecco Group Full time

    Would you like to join a worldwide provider of legal and business services, serving law firms, corporations, financial institutions, and government agencies? If so, look no further and apply now! Adecco is currently assisting one of its clients in t Project Coordinator, Client Service, Coordinator, Project Manager, Project Management, Data Services,...

  • Transportation Project Engineer/Project Manager

    4 weeks ago

    Beaverton, United States Keller Associates Full time

    Job DescriptionJob DescriptionSalary: We are on the lookout for individuals who thrive in the collaborative spirit of engineering, where their efforts are appreciated, and excellence is recognized. Join our dynamic team where you can play a crucial role in creating a meaningful and long-lasting influence on the communities we serve.  Apply now for our...

  • Transportation Project Engineer/Project Manager

    3 weeks ago

    Beaverton, United States Keller Associates Full time

    Job DescriptionJob DescriptionSalary: We are on the lookout for individuals who thrive in the collaborative spirit of engineering, where their efforts are appreciated, and excellence is recognized. Join our dynamic team where you can play a crucial role in creating a meaningful and long-lasting influence on the communities we serve.  Apply now for our...

  • Test Operator

    4 days ago

    Beaverton, United States Vanguard EMS, Inc. Full time

    The Test Operator is responsible for providing testing support to the manufacturing operations and communicating resuts to our internal customers.Vanguard EMS, Inc. is in the service business. Even with Vanguard's state of the art technology, vast manufacturing capability, and leading-edge information tools, we wake up every day thinking about how best to...

  • SMT Machine Operator

    3 days ago

    Beaverton, Oregon, United States Vanguard EMS, Inc. Full time

    The SMT Machine Operator collaborates directly with Team Coordinator and department supervisor to ensure printed circuit boards are assembled to specification in a timely manner. This position is key to company quality standards.Vanguard EMS, Inc. is in the service business. Even with Vanguard's state of the art technology, vast manufacturing capability, and...

  • SMT AOI Operator

    4 weeks ago

    Beaverton, United States Vanguard EMS, Inc. Full time

    Job DescriptionJob DescriptionThe AOI operator is responsible for running AOI programs to inspect boards and ensure they are built to customer standards.Vanguard EMS, Inc. is in the service business. Even with Vanguard’s state of the art technology, vast manufacturing capability, and leading-edge information tools, we wake up every day thinking about how...

  • SMT AOI Operator

    3 weeks ago

    Beaverton, United States Vanguard EMS, Inc. Full time

    Job DescriptionJob DescriptionThe AOI operator is responsible for running AOI programs to inspect boards and ensure they are built to customer standards.Vanguard EMS, Inc. is in the service business. Even with Vanguard’s state of the art technology, vast manufacturing capability, and leading-edge information tools, we wake up every day thinking about how...

  • Assistant Client Manager

    2 months ago

    Beaverton, United States Coronis Health Full time

    Job DescriptionJob DescriptionJob title Assistant Client Manager Reports to Client Manager Classification Hourly, Non-Exempt Salary: $18.00 - $20.00 per hour* Starting pay varies based on location and experience, in compliance with specific state wage regulations. Competitive rates tailored to your geography and expertise.Job purpose As a member of the...

  • Process Engineer

    7 days ago

    Beaverton, United States Vanguard EMS Full time

    The Process Engineer provides technical leadership to one or more manufacturing processes in order to support business goals and objectives. This position collaborates with team members to ensure a proactive approach to root cause analysis, problem solving, and processes that constantly meet evolving customer requirements with the highest quality standards....

  • Wash Operator

    4 weeks ago

    Beaverton, United States Vanguard EMS, Inc. Full time

    Job DescriptionJob DescriptionThe Wash Operator collaborates with the manufacturing team to create defect-free printed circuit boardassemblies to schedule using Wash equipment and documented process specifications to meet customer andCompany quality standards.Vanguard EMS, Inc. is in the service business. Even with Vanguard’s state of the art technology,...