Hotel Night Auditor

2 weeks ago

Orlando, United States Pinnacle hotel Management Full time

BASIC PURPOSE: To process all end-of-day financial reports for the property, as well as performing all basic guest service/front desk functions as needed and requested. This is an overnight shift from 11 pm to 7 am.

Perform all end-of-day processing of hotel financial records As directed by supervisor, may be required to perform numerous computer-related tasks such as: Perform all guest service/front desk functions as required to accommodate guest arrival, stay, and departure Assist in other departments when the need arises, as directed by supervisor. This may include, but is not limited to: Assisting with basic property cleanliness such as trash removal, lobby cleanliness and public restroom cleanlines Preparing Coffee for Lobby coffee station POSITION REQUIREMENTS: Excellent grooming and appearance standards are required Excellent verbal and written skills are required Problem-solving skills are critical Ability to take direction and work independently is required Promptness and exceptional attendance is required Requires a working knowledge of the Front Desk policies or operations and a general knowledge of the hotel. Requires knowledge of and ability to operate computer equipment and the reservations system. Requires flexibility in scheduling, with the ability to assist with front desk coverage if/when needed Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; Follow all company policies and procedures Maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Experience: Previous experience in the hotel industry as Front Desk Agent/Night Auditor preferre. Education: High School education or equivalent experience.

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