Transportation Specialist

What you will do:

Actively and consistently support all efforts to simplify and enhance the customer experience.Triage seller and lot sweep-related inquiries; manage transactions and communications to provide timely resolutions. Refer inquiries or tasks to appropriate Teammate(s).Ensure the timely removal of vehicles from designated partner locations. Work in conjunction with transporters, storage partners, and residential customers to achieve resolution.Partner with Major Accounts and Product & Technology teams to identify and implement upgraded processes. Assist management in the identification and implementation of continuous improvements and customer satisfaction opportunities.Proactively locate, review, and vet a network of quality transportation services and storage yards. Manage relationships and retain quality services.Utilize Salesforce to track and document on transportation services and storage yard network.Adjust pricing and assign carriers to ensure cost-effective and timely movement of vehicles.Partner interdepartmentally, as well as with sellers, buyers, and carriers, to determine statuses of transport jobs.Negotiate cost-effective contract rates with high volume carrier partners.Update and review status of aged inventory. Report findings to the Abandoned Vehicles team.Partner with Payments team to reconcile partner invoices.Perform additional duties as assigned.

What you will need:

Ability to read, write, speak, and understand English. High School Diploma or GEDMinimum 1-2 years' experience in customer service or transportation industry.Intermediate problem-solving abilityTeamworking skills, including both internally and externallyProven customer service abilityCommunication and organizational skillsSense of urgency and self-motivationFamiliarity with business technology, including Microsoft Office or G Suite, and Salesforce.

No immigration or work visa sponsorship will be provided for this position.

Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

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