Customer Service Technician

2 months ago

Destin, United States Lumen Full time

The Role

Take command of your success as you deliver the future Service and help sell our product portfolio of integrated communications and personally represent the integrity of a full-throttle, next-generation communications company, delivering the future of Voice, Data, Internet, Entertainment, and Cloud Services to our customers. We offer exceptional paid training, an inclusive, empowering environment, state-of-the-art tools, and innovative team culture. Our Mission? Serve the customer at all levels. We’ve got the vision, ambition and practical know-how to succeed. DO YOU?

Telecommunications or related experience is required and be willing to work outside. Please review What We Look For in a Candidate below for additional details.

Location and Hours

You must reside within a commutable distance of one of these Florida locations. Crestview, Defuniak Springs, Destin, Fort Walton Beach, or Freeport

Shift is Monday - Friday 8:00AM - 4:30PM. Saturday rotation with an alternative day of during the week.

The Main Responsibilities

Perform installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. Perform maintenance and repair on outside plant facilities. Climb poles, use a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults (CEV). Locate buried telephone cables. Observe all safety rules and regulations. Assist other Technical personnel in the performance of their duties when requested. Direct customer facing work and sales referrals. Assume all other duties as assigned.

What We Look For in a Candidate

Education/experience of High School diploma (or equivalent) or higher. Ability to distinguish telecom color-coded wires and cables. Must work varying shifts and hours including possible mandatory overtime, weekends and holidays. Requires a valid state driver’s license and a satisfactory driving record. May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 28 feet. May require pole climbing certification. When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements. May work in confined spaces (e.g., attics, crawl spaces, utility holes). May perform strenuous physical activities including, but not limited to: lifting objects weighing over 75 pounds (extension ladders) and handle up to 150 ounds (manhole covers). May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather). Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full).

Preferred Qualifications:

Prior experience as a customer facing telecom operations technician. Basic electricity training/certification or documented equivalent work experience. ADSL installation/repair experience (self/full installs). A+/Net + Certified Required Soft Skills.

Compensation

Minimum Hourly Wage $13.23
Maximum Hourly Wage $32.40
 

Requisition #: 333650 Background Screening This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues. Equal Employment Opportunities

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