Lounge Supervisor

Overview

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

The Lounge Supervisor is responsible for oversight of the lounge operations by ensuring exceptional customer service levels are met through proactive monitoring and supervision of employees and suppliers while fostering strong working relationships with Airline partners.

The expected pay rate is $22/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

• Execute and enforce Swissport’s policies to ensure the lounge operations are compliant with airport, company, and regulatory requirements
• Proactive Safety Reporting (SMT); initiate and lead incident investigations when required
• Schedule/adjust manpower assignments based upon operational needs while monitoring adherence to meals and rest break policies
• Clear daily time card exceptions/corrections and review attendance infractions
• Partner with training department to facilitate on-job training for new hires
• Liaise with Airline Customers as their main point of contact for Swissport
• Weekly invoicing on business revenue
• Coach, counsel and take appropriate disciplinary action as needed for subordinate employees
• Supervise all lounge agents regarding the day to day operations of the lounge
• Attend to and resolve customer concerns and/or complaints
• Greeting, engaging with and registering customers at reception
• Daily stock/inventory level monitoring and ordering
• Other duties as assigned

Your profile

• Must be 21 years of age or older
• High school diploma or equivalent
• Minimum 2 years’ experience in a supervisory role and/or lounge operations
• Reliable transportation to and from the airport
• Able to lift 50 lbs without assistance
• Physically able to be on your feet during an entire shift (8 hrs); walking, bending, stooping, twisting, reaching, pulling, pushing, kneeling, and crouching
• Positive attitude and willingness to get along with co-workers
• Ability to pass a 10 yr. federal background check
• Professional personality and strong customer service knowledge

What we offer

401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Join Swissport today and be part of a team that connects the world of aviation

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