Permit Technician

PURPOSE OF THE CLASSIFICATION:   

Performs a variety of office work, ensuring compliance with the City inspections licenses, regulations and regulatory permits; issues appropriate receipts, licenses and/or permits to enforce municipal codes; and performs related work as required.

ESSENTIAL TASKS:

• Answers telephones and gives information to callers, takes messages or transfers calls to appropriate individuals.
• Greets visitors and callers, handles their inquiries and directs them to the appropriate person(s) according to their need(s).
• Opens, reads, routes and distributes incoming mail and other material and prepares answers to routine letters.
• Receives and reviews registrations, licensing and permit applications for electrical, mechanical and plumbing contractors, journeyman and apprentices.
• Enters permits, bills customers and applies payments as required; balances income received.
• Schedules and dispatches incoming inspections from contractors.
• Provides information and guidance to the public pertaining to licensing; develops and maintains various information materials concerning licensing requirements; assists the public with general licensing information and in completing needed forms; notifies appropriate companies for services to be turned on and off in accordance with inspection schedules.
• Sets up and maintains paper and electronic filing systems for records, correspondence and other material.
• Generates monthly permit reports.
• Orders supplies as needed for department; codes, receives and files invoices appropriately.
• Operates office equipment such as fax machines, copiers and phone systems and uses computer for spreadsheets, word processing, database management and other applications; learns to operate new office technologies as they are developed and implemented.
• Performs other work as necessary and or as assigned.

• Must report to work on a regular and timely basis.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position. 

REPORTING RELATIONSHIPS:

The Permit Technician reports directly to the Chief Building Inspector.

The Permit Technician does not have any direct reports or supervisory responsibilities.

QUALIFICATIONS:

Training and Experience:  High school diploma or equivalent with specialized course work in general office practices such as computer operation, filing, accounting and/or bookkeeping and three (3) years of increasingly responsible related office experience or an equivalent combination of related education and experience. 

Knowledge, Abilities and Skills:  Considerable knowledge of computers and electronic data processing; knowledge of modern office practices and procedures.  Ability to effectively meet and deal with the public; ability to communicate effectively, verbally and in writing; ability to handle stressful situations.  Skilled in typing to effectively complete work assignments, type correspondence, transcribe minutes, disseminate information to staff and others, etc; skilled to effectively provide written and oral communications.  Performance tests of skill in the use of a computer keyboard with speed of at least 40 WPM.  Must be proficient with computers and other office equipment with considerable knowledge in WordPerfect and Microsoft programs.

Physical Requirements:  The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job in compliance with the Americans with Disabilities Act (ADA) requirements.  On a case by case basis, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, arm and hand steadiness and finger dexterity will be needed enough to use a keyboard and telephone.  Occasional sitting and standing is required.  Occasional lifting and carrying of objects weighing up to twenty (20) pounds.  Occasional reaching, balancing, stooping, kneeling, crawling, twisting, handling and repetitive movements.  Vision, speech and hearing sufficient to perform essential tasks.  Punctuality and reasonable attendance is essential.     Must submit to drug screening and fitness to work physical exam.

Licenses and Certificates:  Possession of a valid Oklahoma Class D driver’s license is required.  Requires ability to receive within three (3) months of employment, and maintain, a Notary Public Certification.

WORKING ENVIRONMENT:  Work in this classification is primarily indoors in an office environment.  Will travel to other City locations as required.