UX Designer, Outbound Communication

3 weeks ago

Seattle, United States Amazon.com Services LLC Full time
Outbound is Amazon’s most direct marketing channel to engage with customers, providing marketing content and transactional information across email, mobile push, SMS, and emerging communication channels. The Outbound UX team’s vision is to design and deliver the most highly relevant and inspiring messages for customers that drive immediate and lasting engagement with Amazon.

We’re looking for a UX Designer to help set the vision for the next generation of Outbound communications. You will define the strategy, frameworks and design standards that help customers find and get the content that inspires them, and that extends their onsite experience offsite. In this role you will work closely with design, engineering, and product partners to deliver customer-centric design solutions that elevate the customer experience with Amazon.

To succeed in this role, you must be detail-oriented in your design craft, while also able to see the bigger picture and connect your work to business opportunities. Our environment requires the skills to work collaboratively and the commitment to take ownership when needed. You'll learn and grow alongside a set of peers who are invested in making sure you have an excellent work experience and managers who are committed to your career development.

Key job responsibilities
• Design email and mobile push experiences that are optimized for a variety of platforms, and partner closely with engineering teams to ship them to millions of customers worldwide
• Define and evolve the design flows, layouts and modules, and contribute to the design documentation for the central Outbound templating system
• Partner with organizations across Amazon to identify and deliver compelling ways to highlight their products and programs
• Raise the Outbound design and creative bar to be modern, appealing and relevant
• Unite a broad range of programs and features through cohesive design, while also contributing to a culture of invention
• Leverage strong, user-centered design skills and business knowledge to translate conceptual ideas into performant design solutions that scale
• Consider market analysis, customer feedback, metrics, and usability findings to inform design rationale
• Seek opportunities for scaling dynamic content through internal tools, generative AI, and emerging technologies
• Be externally aware of and seek inspiration from emerging trends in mobile and online experiences

About the team
We are a creative and curious bunch that is highly motivated by accessibility and inclusion. We love hard problems and like to move fast to find paths forward. We use data to guide our decisions, and we push the boundaries of what is feasible on behalf of our customers. We share our learnings and experiences to help each other succeed and have fun while doing it. Come join us

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

BASIC QUALIFICATIONS

- 3+ years of delivering design solutions as a UX designer or interaction designer experience
- Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
- Bachelor's degree

PREFERRED QUALIFICATIONS

- Experience in mass-market consumer web / mobile products
- Experience working in a collaborative team and working directly with developers for implementation of designs
- Previous marketing, art direction and/or creative direction experience
- Familiarity with design systems and using global components for design

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