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Cruise Booking Specialist

3 months ago

New Orleans, United States HHH Affiliates Full time
The Cruise Booking Specialist will be responsible for planning, organizing, and coordinating resort and cruise packages for our clients. This role involves working closely with clients to understand their travel preferences, providing expert advice on destinations, and ensuring seamless travel experiences. The ideal candidate will have excellent customer service skills, a passion for travel, and the ability to work independently.

Key Responsibilities:

  • Client Consultation: Communicate with clients to understand their travel preferences, budget, and expectations for their resort and cruise experiences.
  • Travel Planning: Research and recommend resort and cruise destinations, itineraries, and activities that align with clients' preferences.
  • Booking Coordination: Handle all aspects of booking, including flights, accommodations, transportation, and excursions, ensuring accuracy and efficiency.
  • Customer Service: Provide exceptional customer service throughout the entire travel planning process, addressing client inquiries and resolving any issues that arise.
  • Vendor Relations: Establish and maintain relationships with resort and cruise vendors to secure the best rates and exclusive offers for clients.
  • Documentation: Prepare and distribute detailed travel itineraries, including important information such as booking confirmations, travel tips, and destination highlights.
  • Follow-Up: Check in with clients during and after their trips to ensure satisfaction and gather feedback for continuous improvement.
  • Marketing Support: Collaborate with the marketing team to create engaging content and promotional materials to attract new clients.


Requirements
  • Proven experience as a travel coordinator, travel agent, or similar role preferred but not required.
  • In-depth knowledge of resort and cruise destinations, including popular travel trends and industry developments.
  • Excellent organizational and multitasking abilities.
  • Strong communication and interpersonal skills
    Ability to work independently and manage time effectively.
  • Attention to detail and a customer-focused approach.
  • Flexibility to adapt to changing client needs and travel industry dynamics.
  • Proven experience as a travel coordinator, travel agent, or similar role preferred but not required.
  • In-depth knowledge of resort and cruise destinations, including popular travel trends and industry developments.
  • Excellent organizational and multitasking abilities.
  • Strong communication and interpersonal skills
    Ability to work independently and manage time effectively.
  • Attention to detail and a customer-focused approach.
  • Flexibility to adapt to changing client needs and travel industry dynamics.


Benefits


  • Fully remote. Work from anywhere.
  • Flexible working hours and remote work environment.
  • Opportunities for professional development and training.
  • Travel discounts and perks.
  • Supportive and collaborative team culture.