Case Manager, RTC

2 weeks ago

Canyon Lake, United States Upbring Full time

Overview

About Us

At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors , brave as the thousands of Texas Children and families we serve. We stand up for those who cannot speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness.

About New Life Residential Treatment Center

Many of the girls arrive at New Life after experiencing severe abuse or neglect. These courageous young women are between the ages of 11-17, and they begin to grow and heal through in-depth clinical therapy,

What You'll Do

The Case Manager is responsible for developing a comprehensive service plan that meets the individualized needs of the residents in accordance with Agency policies, and procedures, licensing standards and other federal, state, and local regulatory requirements. Upbring as recognized leader within the industry. Our Upbring staff members are servant-leaders in the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors. We are Servants. We are Family.

Responsibilities

We Are Warriors | We Set the Standards for Child Welfare

Work Standards

Maintain an active caseload of approximately 15 youth and provide case management services that meet the needs of the residents and is in accordance with Agency policies, licensing and funding standards, and other federal, state, and local regulatory requirements Utilize clinical knowledge and skills, conduct assessments to determine resident needs, including but not limited to behavioral interventions, basic needs, and possible barriers to achieving individual service plan goals; identify specialized counseling and case management service needs, mental and emotional health concerns, and family reunification issues Other duties and special projects as assigned

Communication

Complete, update and maintain accurate records of all resident interactions, contacts, behavior issues, and resident progress; collect and compile relevant case history information; ensure all case files include the required documentation and required forms; maintain case files in accordance with Agency policies, licensing standards and other federal, state, and local regulatory requirements; ensure all case files are always audit ready Ensure the privacy of all resident information and case files; always comply with HIPPA/HIPAA guidelines Complete and submit all progress and case notes, reviews, and reports in a timely manner

We Are Servants| We Help Others

Adaptability

Provide crisis intervention and intense case management services based on resident need; report serious or significant incidents to the appropriate parties in a timely manner; complete the necessary paperwork and provide the required documentation of the crisis or situation May be required to complete driving duties as driver and/or accompanying during transport. Subject to being designated as an authorized driver Assist in emergency evacuation of youth

Teamwork

Work in collaboration with the interdisciplinary team to develop and implement specific activities in the areas of social skill acquisition, health maintenance and appropriate nutritional needs Work closely with the clinical and program teams to assess social, educational, and emotional needs of the resident and devise a service plan or behavior plans to meet those needs; develop, write, and update service plans, reports and correspondence Work closely with the team and other service providers to ensure residents are receiving the quality of care and case management services needed and the program services are meeting its established goals and objectives

We Are Family | We Are Passionate & Compassionate

Building Relationships

Serve as an advocate or liaison between the residents and the court system; accompany residents to court appearances, as needed Respond to resident needs and concerns with compassion and empathy in a timely manner Work closely with case management staff, interdisciplinary teams , and other program service providers to ensure residents are receiving the full scope of available program services and resources to meet youth’s Plan of Service (YPOS) Work as a team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices Actively participate in exhibiting cultural awareness and sensitivity when interacting with youth, parent(s)/guardian(s), staff, and the community

Qualifications

Minimum Qualifications

Bachelor’s degree in Social Work, Counseling, Psychology, or closely related field 2 years’ previous case management experience Must have valid TX driver license and auto insurance to be designated as an authorized driver Knowledge of psychological theory, methods, and ethics Strong working knowledge of motivational interviewing Strong writing skills with the ability to document resident care and progress properly and accurately Ability to follow instructions and work independently and within a group and with minimum supervision Strong organizational and time management skills with the ability to meet deadlines The ability to relate positively to young people with serious behavioral and emotional disturbances Strong and effective communication (verbal) skills with the ability to clearly communicate thoughts and provide instruction Experience managing aggressive and verbally abusive behavior Strong interpersonal skills with the ability to apply compassion and empathy, while dealing with stressful and difficult situations Strong interpersonal and people skills with the ability to work and interact with diverse groups of people Proficient in Microsoft Word, Excel, and Outlook

Preferred Qualifications

Master’s degree in Social Work, Counseling, Psychology, or closely related field LMSW, LCSW, LMFT, or LPC Experience working in a Residential Treatment Center or Behavioral Health

Physical Demands & Work Conditions

This position requires sitting and looking and using a computer for long periods of time Position works in a child facility and has constant exposure to children Lift, push, pull, move up to 50 lbs.

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.

Diversity. Equity. Inclusion. Belonging  

We are a diverse and inclusive Organization that recognizes our strength is in the efforts of our selfless warriors. Honoring and recognizing the value and dignity of all individuals is the cornerstone of our agency. The more diverse the individuals, thought processes and lived experiences, the greater the opportunity is to combine unique perspectives to make a greater impact. Our trust, respect, and appreciation for one another is demonstrated through our communication, celebration of progress and relentless effort to be at our best TO FULLFILL OUR MISSION OF BREAKING THE CYCLE OF CHILD ABUSE.

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status.

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