Headend Technician

Job Summary

Responsible for the reception, and distribution of off-air, satellite, etc. programming to the outside of the plant. This includes the installation, construction, operations, and repair of all equipment associated with the headend and signal distribution network. 

Essential Duties and Responsibilities

Monitor video and audio quality of services delivered on the forward and reverse (analog-digital – IP)

Perform daily checks of RF Levels and Headend alignment

Understanding of commonly used modulation schemes such as QAM, QPSK, and OFDM

Familiarity with test equipment such as Spectrum Analyzer, OSA, Optical Light Meter, RF signal meter, and MPEG Analyzer

Understanding of CWDM and DWDM

Verify video and audio levels for satellite and stereo processing equipment

Monitor Commercial Insertion equipment for performance as needed

Perform status monitoring of RF and data performance, and further report and/or repair discrepancies

Assist the supervisor with workflow, training, and quality assurance

Participate in an on-call rotation schedule

Travel as needed

Other duties may be assigned

Supervisory Responsibilities
This job has no supervisory responsibilities. 

Competencies
No competency or factor was selected. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. 

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

Certificates, Licenses, Registrations
Valid driver's license with a satisfactory driving record within company-required standards. 

Other Skills and Abilities
Ability to accurately measure distances, using tapes or other measuring devices
Ability to adhere to Local and federal regulations and Company policies
Ability to differentiate between different sizes and colors of wires
Ability to drive Company vehicle in a safe and responsible manner
Ability to make cable connections in tight spaces by bending, reaching, and twisting

Ability to operate appropriate computer or test equipment associated with the position
Ability to prioritize and organize effectively
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment
Ability to work independently

Ability to work with small components and wires to make cable connections
Knowledge of basic mathematics and electronics

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and depth perception. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

The noise level in the work environment is usually moderate. 

Benefits:

Competitive salary

Medical coverage (including prescription and vision plans)

Dental coverage

Life Insurance (1x salary at no cost to employee)

Long and short-term disability insurance (no cost to employee)

Voluntary employee, spousal, and child life insurance

Company-recognized Holidays with additional Floating Holidays

Paid Time Off (PTO) programs

Comprehensive Flex Work Policy

401(k) plan eligibility (company match 50% up to 5% of eligible contributions)

Participation in the Employee Bonus Plan

Participation in the Cogeco Stock Purchase Plan

Complimentary and discounted broadband services (for those in our service area)

Tuition Reimbursement

Headspace Membership

Opportunities for LinkedIn Learning subscriptions for select colleagues

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