Communications Content Specialist

3 weeks ago

Arlington, United States Amazon Web Services, Inc. Full time
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.
In this role, you will develop and drive an internal and executive content for the Organization, working across business functions, regions, and all levels of the organization to make sure our customers are a top-of-mind audience. You must have a proven history of operationalizing workflows, developing success measurements, and building mechanisms that help enable communication at scale—all while thinking big and creatively. The ideal candidate will excel at working collaboratively with executives and colleagues to deliver crisp, consistent messaging. You actively listen and employ data to craft what-and how-we communicate, shape, and amplify to inform the organization and our business partners. You are a strategic, skillful writer, strong communicator, and creative thinker. Attention to detail, ability to remain flexible in a fast-paced environment, and excellent organization and program management skills are critical. The right candidate excels at absorbing complex information and translating it into concise, compelling content to impact organizational goals. They will be involved with Marketing and Public Relations for helping tell customer and partner success stories across a diverse geography, writing/advocating external blog posts, consistent executive presentations while driving the internal communications effort across a growing, multi-language business.
This position is preferred to be based at Amazon HQ2 in Arlington VA.

Key job responsibilities
•Develop and execute a communications strategy (internal and executive) that drives predictable information flow, organizational alignment (Commercial Sector/Public Sector/AWS Partner Organization), and employee engagement across the organization.
•Develop and implement communications vehicles (internal newsletters, all hands meetings, video messages, etc.) in alignment with the communications strategy that incorporates program/project management for deliverables with dependencies.
•Create a mechanism to align the community of communications managers within AWS (CS/PS) to share information, ideas, and best practices to drive message consistency and adoption with PR, Policy and Marketing.
•Build repeatable content with use cases for GM and LT to strengthen the storytelling of AWS Partner business.
•Create executive communications for the organization’s leader, including drafting talking points, scripts, presentations, and internal communications.
•Develop and manage style guidelines and communications governance standards across all internal channels.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Herndon, VA, USA | Seattle, WA, USA

BASIC QUALIFICATIONS

- Experience using data and metrics to determine and drive improvements
- 3+ years of program or project management experience
- Experience working cross functionally with tech and non-tech teams
- 5+ years of internal / executive communications
- 5+ year of work experience with senior executives in a technical environment

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Comfort with ambiguity and an ability to work independently with a high degree of autonomy
- Be willing to act with a sense of urgency, balanced with diplomacy
- Experience creating and reviewing business communications

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