Fire Alarm Service Tech II
4 weeks ago
What you will do
Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Responsible to contact customer representative and ascertain equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
How you will do it
Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell
Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals
Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
Obtain customer signature upon completed service call assignment
Participate in a scheduled On-call rotation
Help to train or mentor others on the service team
Perform other duties as assigned
What we look for
Required
2 - 3 years documented experience in low voltage electrical systems, including Fire/Life Safety systems
Valid Fire Alarm License - FAL
Experience in reading and interpreting blueprints, submittals, and operational/product manuals
Knowledge of test equipment, multi-meter, digital analyser, and commissioning devices
High School Diploma or equivalent
Ability to follow verbal and written instructions
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
Ability to work flexible hours including weekends to meet customer requirements
Overnight travel may be required
Demonstrate a high level of customer service
Maintain truck inventory to ensure timely response to customer needs
Ability to adhere to, implement, and always follow safety guidelines and procedures
Strong organizational skills, positive attitude, and an ability to learn quickly
Possess a valid driver’s license and driving record that meets company requirements
Able to pass a pre-employment background and drug test
Retain any licenses that are required by National, State and Local codes
Completion of SimplexGrinnell Programming training within 12 months
Preferred
Willing to obtain NICET certifications.
Access Control/Security experience.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
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