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Retention and Academic Support Systems Specialist.
3 months ago
Job Description
The Retention & Academic Support Systems Specialist reports to the Director of Student Success Initiatives, Retention, & Persistence, and is responsible for overseeing the assignment and resolution of alert flags raised within TU’s Starfish platform, maintaining TU’s Retention Chatbot, assisting with all Student Success Summer Bridge programs, and proactively engaging with students identified by campus stakeholders. Specifically, the Retention & Academic Support Specialist analyzes undergraduate student data from Starfish and Chatbot to create meaningful interventions based on best and high-impact practices. This individual should be a high-energy, detail-oriented, positive role model who is committed to supporting a diverse array of programs, activities, and initiatives to promote student learning, a sense of belonging, and retention in a student-centered environment.Required Qualifications Required Qualifications: Bachelor’s degree or previous work experience in a related field, especially in academic support. Preferred Qualifications Preferred Qualifications: Masters preferred. Experience with TU technology systems desirable. Experience with the Starfish early alert system. Demonstrated case management, advising, and/or counseling, and creative problem-solving skills are desirable. Works with highly sensitive or confidential information and must be able to work occasional evenings or weekends. Physical Demands Desk job, so minimal physical demands, except may include helping student with move-in activities for summer bridge programs, as well as helping with groceries for the food pantry.
