Operations and Customer Sucess Manager

2 months ago

Columbus, United States ICS Full time
About Information and Communications Services, LLC
ICS is located in South Columbus at Sables on South High Street, just South of Ohio’s State House, ICS has been in Business since 1984 and is family-owned and operated, providing Technology Services to Central, Eastern, and Southern Ohio.

JOB BRIEF:

The Executive Assistant will provide high-level administrative support to the CEO. The Executive Assistant reports directly to the CEO and provides executive support in a one-on-one working relationship. The Executive Assistant also serves as a liaison to the board of directors and senior management teams; organizes and coordinates executive outreach and external relations efforts, and oversees special projects. The Executive Assistant must be creative and enjoy working in an entrepreneurial environment. The ideal individual will be able to exercise good judgment in diverse situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. 



RequirementsROLE OBJECTIVE:

  • Provide and lead support to both internal and external parties with a high level of professionalism and in a manner that reflects positively on the organization.

KEY RESPONSIBILITIES:

  • Manage sensitive matters with a high level of confidentiality and discretion especially decisions directly impacting the global operations of the company.

  • Sustain a daily calendar of meetings and events.

  • Prepare Word, Excel, PowerPoint presentations, agendas, reports, special projects, and other documents in support of objectives for the organization.

  • Arrange travel and accommodations for executives. Prepare expense reports.

  • Screen incoming telephone calls; take and deliver accurate messages; respond to requests by gathering and providing information and referring non-routine calls to the appropriate staff.

  • Excellent communication and time management skills; proven ability to meet deadlines.

  • Ability to function well in a high-paced environment; performs additional duties as assigned by executives.

  • Draft and prepare correspondence for internal announcements, board meetings, and organizations that the executive is involved with

  • Manage the Executive's contacts

  • Assist in preparing and managing presentations and decks.

  • Be responsive to emails/texts/phone calls, with contact outside normal business hours

  • Welcome the Executive’s guests by greeting them, in person or on the phone; answering or directing inquiries. 

  • Use discretion, confidentiality, and good judgment to handle C-Level matters.

  • Represent the company and the Executive in a positive light through great follow-through skills and sound judgment.

  • Conserve the Executive's time by reading, researching, collecting, and analyzing information as needed, in advance. 

  • Complete ad-hoc projects as assigned – such as personal events and/or family needs.

  • Organize complex calendars and schedules; resolving any scheduling issues

SKILLS AND QUALIFICATIONS:

  • High School Degree Required

  • 2+ years of related experience required in working in an executive assistant role supporting C-Level executives.

  • Advanced Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)

  • Ability to communicate effectively and professionally.

  • Flexible hours as dictated by the needs of business for projects and meetings.

PREFERRED ATTRIBUTES:

  • Business sense - has a strong business sense and can decipher priorities and make sound judgment calls when needed.

  • Commitment to excellence - Performs duties at the highest level possible on a consistent basis.

  • Excellent communicator - able to interact with people of all levels in a confident, professional manner.

  • Demonstrate ability and temperament to work with sensitive information.

  • Team player - have team-oriented experience and approach.

  • Service focus - dedicated to meeting the expectations of the CEO and other senior executives by maintaining effective relationships with interested parties.

  • Ability to think outside of the box with a sense of urgency. 



Benefits
  • Company Provided Cell Phone or App For Current Phone
  • 100 Percent Health/Dental Insurance after 90 days
  • Weekly Team Lunches
  • Different Paid Events throughout the year
  • Drinks and Snack in the office
  • Paid Training and Certifications to better your skillset
  • Company Shirts and Swag Provided
  • Ability to Grow, The Goal of the Company in Several years is to be ESOP Owned
  • 8 Paid Holidays
  • 15 Days of Paid PTO (Sick/Vacation)
  • Internet and IPTV Service if in the Service Area
  • Paid Training Related to Work
  • Paid Parking in a Secured Parking Lot 


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