Assistant Manager

4 months ago

Phoenix, United States Travel + Leisure Co Full time

We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

In House Marketing Supervisor

Responsible for conducting new hire onboarding training for both In House Marketing.

Ensure Sales Compliance online courses are completed in new hire classes, prior to

graduating staff to the marketing floors.

Follow training classes to the marketing floors, partner with department leaders to coach.

and support new hires.

Conduct weekly training for agents that are underperforming.

Welcome guests warmly to the resort and provide them with brief information about the

resort, resort activities and services, and activities in the area.

Support new technology rollouts and sales initiatives through becoming a SME (Subject

Matter Expert).

Train representatives accordingly to ensure new technology is understood, adopted and

utilized.

Responsible for booking owners and guests staying on property both by phone and face

to face

Must maintain above budget penetration rate of assigned guests and ensure that the

overall penetration of the site is above the budgets

Coordinate with sales regarding new/changes in marketing programs (booking/gifting

policies).

High School diploma required. College degree in related field preferred.

Possess excellent communication skills both written and verbal.

Must be highly motivated with a positive attitude and good work ethic.

Detail oriented while maintaining multi-task abilities in a busy environment; professional

and organized; able to exhibit problem solving ability.

Ability to effectively coach, counsel and motivate direct reports

Provide exceptional customer service (i.e. must be able to communicate in a positive and

effective manner when dealing with upset owners)

Ability to negotiate effectively

Working knowledge of marketing databases

Ability to lead by example

Must have Timeshare/ Vacation Ownership Experience.

Job Summary

In person marketing with prospective and/or current owners within our resorts. Schedules

guests to meet with a representative for a presentation.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identify theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

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