Security Supervisor

2 months ago

Chicago, United States Madison Square Garden Entertainment Full time
The Company requires that all individuals, subject to certain limited exceptions, be fully vaccinated against COVID-19.  The Company will consider requests for reasonable accommodations regarding this requirement.

ROLE SUMMARY: The Security Supervisor is responsible for providing a safe and guest friendly environment for each event at The Chicago Theatre. Work with House Manager(s) in controlling and monitoring building access. Assist House Manager(s) with guest issues and concerns. Control access to backstage areas and follow guidelines set by tour production. Specific Functions/Activities SUMMARY:  
  • Ensure protection of facilities, properties, employees and guests of The Chicago Theatre.
  • Promote positive guest/client experience. Uphold commitment of MSG “Circle of Service” standards and MSG’s Mission and Values.
  • Maintain professional manner, presence, and appearance always while on premises.
  • Arrive for scheduled shift on time and in proper attire as directed by Theatre Management.
  • Prevent access to any areas of the facility by any unauthorized individuals.
  • Accompany the Security Manager to security briefings and implement house approved requests from tour management.
  • Conduct security pre-event staff meetings to inform security of pertinent event information and assign Event Security to designated posts.
  • Responsible for training event security staff on House event procedures, including checking patron bags and screening of guests.
  • Supervise security staff during events. Alert Security Manager of any misconduct immediately. Assist Security Manager with employee counseling, as directed.
  • Serve as a security escort and respond to security assistance calls during performances.
  • Be prepared to implement and direct security staff during any Emergency Operations procedures (evacuation plan) through on-going training and drills. Assist Security Manager and first responders during Emergency situations.
  • Assist Security Manager in law enforcement functions in and around facility, including traffic direction and public safety.
  • Lock/unlock facility doors according to scheduled requirements.
  • Assist Security Manager in scheduling event security for events and make recommendations for staff adjustments according to needs of the event, as directed.
  • Verify all security staff timesheets are correct and submit to Security Manager.
  • Keep accurate account of security staff attendance – report any staff tardiness, call-offs, and no shows to the Security Manager.
  • Oversees Scheduling, Time and Attendance and Payroll by actively utilizing company systems i.e. Workforce and Sharepoint.
SPECIAL REQUIREMENTS OF THE JOB: 
  • Able to work in adverse weather conditions.
  • Able to walk up and down steep stairs.
  • Able to write details incident reports with facts.
  • Must have flexible availability including weekends, evening and holidays.
QUALIFICATIONS:  
  • The ideal candidate will have a minimum of 2-3 years security management experience, preferably in a theatre environment.
  • Strong verbal communication skills and demonstrated ability to work well under pressure.
  • Will have the ability to enforce departmental policies and procedures with fairness and consistency and have prior supervisory experience.
  • Have knowledge of radio communication protocol.
  • Be familiar with basic safety and fire regulations and have prior experience in conflict resolution.
  • Working knowledge of PC software programs (Microsoft Office) and email programs.
  • Obtain Fire Guard Certificate.
  • Experience in CCTV and reviewing footage.
  • Conducting a proper investigation.
  • Obtain AED/ CPR certification.
SPECIAL REQUIREMENTS OF THE JOB: 
  • Must be receptive to working outside in inclement weather and extreme temperatures. 
  • Ability to lift 25 pounds.
  • Ability to stand and move about the theater throughout the duration of the shift.
  • Ability to walk stairs and complete daily rounds. 
  • Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.

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