Hotel Front Desk Receptionist

3 weeks ago

Coppell, United States Four Points Sheraton DFW Airport North Full time
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application todayCompensation:

$16 - $16.50 hourly

Responsibilities:
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Mitigate customer complaints as needed
  • Communicate with housekeeping to make sure guest rooms are ready
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Qualifications:
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • Has experience answering telephone calls and troubleshooting stressful situations
  • High school graduate, GED recipient, or equivalent
  • 1+ year of hotel industry experience or related job preferred
About Company

Four Points is designed for the independent traveler who appreciates an honest, uncomplicated, and casual atmosphere. The associates deliver authentic service with a taste of the local area.

Benefits:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Employee discount
  • Flexible schedule
  • Paid time off

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