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Assistant General Manager
3 months ago
Job Summary Restore Hyper Wellness is looking for an experienced and creative Assistant General Manager (AGM) to work both in and on the business. This exciting role is perfect for someone who is passionate about health and wellness, enhancing client engagement, and driving business growth. This role will also be part of our studio’s leadership team.
As AGM, you will be responsible for ensuring a smooth and high-quality experience for all first-time clients while developing and executing marketing initiatives to drive client acquisition and retention. You will work closely with fellow leadership team members to foster operational excellence and deliver exceptional customer service.
Key Roles of a Restore Assistant General Manager
Marketing and Business Development Marketing Strategy: Collaborate with the Owner and Regional Manager to create and execute marketing strategies and campaigns that drive client acquisition and retention. Digital and CRM: Execute digital client journeys using CRM platforms, deploy mass text and email campaigns, and help manage lead generation and retargeting strategies. Social Media Engagement: Support the studio’s online presence by implementing the local social media marketing strategy by creating high quality content using photography, videography, and digital graphic design tools. Community Outreach: Assist in planning and promoting in-studio events, corporate partnerships, and other community impact initiatives to raise brand awareness and increase local engagement. Performance Metrics: Track and analyze key marketing performance metrics (KPIs) and optimize initiatives, as well as standard operating procedures based on results. Operational and Sales Support Sales Leadership: Collaborate on setting individual and team sales goals and provide coaching to ensure targets are achieved. Monitor and assist in managing client accounts, memberships, and follow-up initiatives (including declines, terminations, and auto-payments). Operational Efficiency: Assist in daily studio operations, including opening and closing procedures, inventory management, and compliance with company policies. Team Collaboration: Work with the Lead Esthetician, Lead Registered Nurse(s), and Hyper Wellness Representatives to optimize schedule utilization, client experience and sales efforts. Provide cross-functional support across departments to ensure smooth business operations. New Client Journey Leadership Manage the First-Time Client Experience: Oversee the end-to-end client onboarding process, ensuring that new clients have a seamless and engaging initial 30-day experience using Restore’s Hyper Wellness services. Client Interaction & Conversion: Lead first-time client consultations, provide tours, and sell memberships and service packages focused on each person’s unique wellness goals. New Client Journey Cadence: Develop, implement, and refine systems to track and maintain the client journey post-initial visit, including follow-ups and continued engagement through email, text, and phone outreach. Customer Service Excellence: Act as the primary point of reference for resolving client concerns and issues, while ensuring customer satisfaction through prompt, effective service. People Management Training and Development: Oversee the onboarding and training of Hyper Wellness Representatives and other non-medical staff. Provide mentorship and leadership to the team, fostering a high-performance culture. Team Culture: Help cultivate a fun, engaging, and client-focused studio culture. Ensure that every team member is involved, valued, and recognized for their contributions. Qualifications Experience: 1-3 years of management experience in sales, marketing, or a related field, preferably in health, wellness, or retail environments. Education: Undergraduate degree preferred, but relevant experience in wellness or marketing will be taken into consideration. Availability: Expected to be available between 30-40 hours per week (can negotiate the number of hours that works best for you). Must be able to work weekends and have flexibility for occasional evening and event hours. Skills: Strong sales and customer service experience, including the ability to coach a team. Marketing and CRM system proficiency (experience with lead generation and client management platforms). Excellent communication, time-management, and organizational skills. Non-negotiables: Passionate about health and wellness, aligned with a genuine interest in making people’s lives better
