Purpose of Position:

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

Typical Shift: Open-2/3pm OR 2/3pm-Close

Duties and Responsibilities:

Approach each customer using the 5 non-negotiable Friedman Sales Training Steps and keep the department clean, faced and straight at all times. Assist in processing and replenishing merchandise and monitoring floor stock. In depth knowledge of form 4473. Maintain accuracy when completing employee portion of 4473. Review and ensure accuracy on customer portion of form 4473. Ensure security of hunting department, including gun counter and firearm rooms. Ensure all ATF standards are met for all firearm transactions. Communicate customer requests to management. Perform other tasks as necessary and assigned by management, which may at times include assisting in other departments. Assist customers in the selection of products. Provides the very best in customer service and be knowledgeable of products carried and present to customers using company sales techniques. Assist in maintaining overall department. Provide and assist in basic knowledge with scope mounting and firearm maintanence All other duties as assigned.

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