Field Service Technician II

5 days ago

Las Vegas, United States IGT Full time

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit .


Join the WINNING TEAM at IGT

IGT is seeking a Gaming Field Services Technician II in the greater Las Vegas area to support our casino services team and be part of our award-winning gaming products organization. This Field Services Technician will provide a variety of customer service duties related to the installation, troubleshooting, maintenance, removal, and repair of electronic gaming machines and all related systems, equipment and signs.

  • Responsible for various install, troubleshooting, and repair of IGT gaming machines.
  • Support Technical teams to install, remove, convert, perform preventive maintenance, and prepare games, set options and repair games in a field environment.
  • Support various projects including new casino openings and expansions.
  • Successfully delegate to peer staff on various system projects.
  • Knowledge share with internal and external customers on new products.
  • Maintain accurate inventory of parts issued.
  • Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work. Follow documentation, policies and procedures and perform tasks with minimal supervision.
  • Reading and translating wiring diagrams.
  • Resolve technical problems and perform program upgrades, and download set up.
  • Testing programs with various verification devices.
  • Troubleshoot with input and output tests.
  • Set up game options and test various devices.
  • Test pay table, reel strip and bonus awards.
  • Install, repair and maintain data lines, fiber optics, and telephone lines.
  • Knowledge share with customers on basic game functionality.
  • Maintain a positive image of IGT with co-workers and IGT’s customers.
  • In-depth user-level knowledge of SAP preferred.
Qualifications


Education Required

  • High School Diploma or equivalent required.
  • Technical or I.T. related training or education is a plus.


Experience Required

  • Electronics, repair, field, or related industry experience.
  • Slots & Gaming tech experience a plus.


Skills Required

  • Must be computer literate and have documented technical experience.
  • Knowledge and understanding of AC/DC fundamentals.
  • Knowledge of tools and experience using the tools is required.
  • Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed.
  • Must be able to lift 50 pounds and able to stand a full shift.
  • Ability to follow policies, procedures, and safety guidelines.
  • Must be able to adapt to various jurisdictions and interface with compliance officers.
Keys to Success

  • Building collaborative relationships
  • Decision making
  • Drive results
  • Foster innovation
  • Personal energy
  • Self-leadership

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