Service Manager

3 weeks ago

Nazareth, United States NFI Full time

The Service Manager is responsible to oversee total maintenance facility to include building and grounds. Responsibilities include maintaining a preventive maintenance program, supervising, coordinating and negotiating facility repairs while having the ability to make fact, cost-based repair decisions. Service Manager should have thorough knowledge of mechanical repair, supervision experience and mechanic productivity of diesel tractors and trailers. Knowledge of computers, cost analysis, evaluating facility P & L performance, review and manage vendor repair estimates, inventory, DOT Compliance, OSHA Compliance and conducting Safety meetings.

Essential Duties & Responsibilities

Check for PMs, campaigns, and other repairs as needed. Review and update report for all equipment out of service outside vendor and in-house, as well as vehicle history Discuss equipment needs with operations and assign proper technician based on skill sets and experience. Inventory and parts management, to include tires ordering. Monitor all maintenance activity through Company generated reporting, including trends  Communicate with breakdown department to ensure  Deliver monthly safety & OSHA training and maintain attendance logs  Perform monthly facility/service truck safety inspection as per attached forms.  Evaluate all shop maintenance employees & recommend training plans as needed career growth and development  Routinely evaluate performance of existing vendors. Ensure invoicing, pricing and delivery schedules are met as expected and agreed upon.  Maintain high level of service with both internal and external customers.

Minimum Experience, Education, and Training Required:  

At least 3-5 years of similar management experience  At least 3-5 years of mechanics experience in medium/heavy truck repair  Computer applications MS Office & AS 400  Post high school / technical school education not required, but desirable  Strong supervisory skills in dealing with people  Excellent oral and written communication skills  Ability to create a team environment  Strong internal & external customer service skills  Ability to manage off site equipment and vendors

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