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Customer Service Agent
2 months ago
Temp to hire CSR opportunity with a large recycling company in The Colony, TX. Once perm excellent benefits are offered Medical (paid 100% for employee), dental and vision insurance; 401k with match; free on-site fitness area; casual work environment. This is a FUN place to work
Job Title: Customer Service Rep
Location: Remote (must live in Dallas Fort Worth area for equipment pick up and in office trainings that may be required occasionally)
Pay: $17.00/hour
Schedule: Call Center Hours of Operation are 6am-7pm M-F, 8am-12pm Saturday. Must be Flexible, may work on a Saturday occasionally.
Job Summary: The Customer Service Rep will coordinate communications between waste/recycle drivers and business customers, assist with billing questions and other general information requests. Provide superior support to ensure both individual and departmental objectives are met.
Job Description:
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Heavy interaction with Company s clients and vendors
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Manage own CRM system queue
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Dispatch service requests and follow through to ensure service completion
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Quote prices for services/waste streams
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Have schedule flexibility to work designated holidays/schedule per business needs
Requirements:
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Prior work experience in a client support role professional call center environment
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Excellent job stability (no more than 2 jobs in 6 years)
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Ability to operate multiple software applications at once
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Basic computer skills including Microsoft Office (Excel, Word, and Outlook) and comfortable with internet research, as well as data entry and communication skills (written and verbal)
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Ability to work well under pressure and thrive in a goal oriented environment
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High School degree required; some college preferred or equivalent work experience
Application Process Includes:
Testing
Background
Drug Test