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Customer Service Agent

2 months ago

The Colony, United States CornerStone Staffing Full time

Temp to hire CSR opportunity with a large recycling company in The Colony, TX. Once perm excellent benefits are offered Medical (paid 100% for employee), dental and vision insurance; 401k with match; free on-site fitness area; casual work environment. This is a FUN place to work

Job Title: Customer Service Rep

Location: Remote (must live in Dallas Fort Worth area for equipment pick up and in office trainings that may be required occasionally)

Pay: $17.00/hour

Schedule: Call Center Hours of Operation are 6am-7pm M-F, 8am-12pm Saturday. Must be Flexible, may work on a Saturday occasionally.

Job Summary: The Customer Service Rep will coordinate communications between waste/recycle drivers and business customers, assist with billing questions and other general information requests. Provide superior support to ensure both individual and departmental objectives are met.

Job Description:

  • Heavy interaction with Company s clients and vendors

  • Manage own CRM system queue

  • Dispatch service requests and follow through to ensure service completion

  • Quote prices for services/waste streams

  • Have schedule flexibility to work designated holidays/schedule per business needs

Requirements:

  • Prior work experience in a client support role professional call center environment

  • Excellent job stability (no more than 2 jobs in 6 years)

  • Ability to operate multiple software applications at once

  • Basic computer skills including Microsoft Office (Excel, Word, and Outlook) and comfortable with internet research, as well as data entry and communication skills (written and verbal)

  • Ability to work well under pressure and thrive in a goal oriented environment

  • High School degree required; some college preferred or equivalent work experience

Application Process Includes:

Testing
Background

Drug Test