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Director, Laboratory
3 months ago
Overview
:Along with the Medical Director, the Laboratory Director is responsible for the technical, fiscal, and administrative operation and the proper performance of all procedures in the clinical and anatomical laboratories. Primary responsibilities include: the development and maintenance of all laboratory policies, procedures, and quality control practices; the oversight of the management and supervision of laboratory technical and clerical staff; the development and administration of the laboratory budget, and the maintenance of good physician and inter-departmental relations. The CAP, CDC, CLIA, FACHT, FDA, JCAHO, and HCFA. Work is performed with latitude for the exercise of initiative and independent judgment within established policies. The Laboratory Director shall perform all assigned work supporting and following the mission of laboratory and organization. The Laboratory Director shall exhibit the values of the organization including respect, trust, personal responsibility, learning and continuous improvement, collaboration and teamwork, and constancy of purpose.
Responsibilities -Ensures that direct reports complete compliance and documentation requirements in a timely manner.
-Completes and submits all evaluations by due date.
-Completes all education, licensure and certification requirements for self and ensures that staff are completed by due date as well.
-Performs and supports all Leadership Development Initiatives: Rounds effectively and consistently on all staff monthly. Practices AIDET and ensures compliance with staff. Performs performance discussions with all direct reports at least every six months. Completes and submits to HR all 30 and 90 day meeting documentation for new hires. Prepares in advance accountability packet to round with VP.
-Supports Laboratory and Hospital Management and uses the concept of managing up these people and positions to staff. Is prepared and accessible for Senior Rounding in Department.
-Ensures that accreditation and compliance standards are met for all sections.
-Reviews, investigates, and responds to all monthly management reports.
-Supports and meets the goals of the Hospital, Laboratory, and University.
-Ensures that all laboratory functions are consistent with Hospital Compliance guidelines. Maintains laboratory CDM including CTS’s, Revenue Codes, Insurance Codes and Pricing. Reviews daily audit trails and resolves any discrepancies. Ensures that all questionable test orders are reviewed for medical necessity and appropriateness.
-Monitors, trends, and reports all Quality Improvement indicators and Focus Studies timely. Recommends and implements improvements necessary to achieve operational goals and to improve patient outcomes. Monitors quality control and proficiency testing for section supervised.
-Supports and participates in Nursing and Medical Staff committees as needed. Active participation and engagement are required.
-Monitors internal and external customer service data and trends. Provides direction to staff on issues that impact patient care, satisfaction, and customer service. Develops section strategies to improve customer service.
-Develops, monitors, and meets budget expectations for assigned cost centers. Documents any variance. Develops annual capital and operating budget for section supervised. Identifies opportunities for and implements operational efficiencies to save cost for organization.
-Monitors employee satisfaction. Develops section strategies to improve employee satisfaction.
-Oversees that payroll and the documentation of attendance and tardiness is done to HR Standards. Creates a culture of teamwork. Establishes and leads effective work groups and teams.
-Communicates to staff consistently.
-Provides oversight to all procedures within the department as defined in the Procedure Manuals. Reviews manuals annually, revises procedures as necessary.
-Monitors staffing to ensure appropriate levels and skill mix while meeting productivity targets.
-Identifies opportunities for and implements operational efficiencies.
-Consistently and proactively rounds on all shifts to enhance customer experience. Routinely provides service recovery interventions at the point of service.
-Demonstrates expertise in all area of responsibility and stays up-to-date with key trends and opportunities, particularly in area of responsibility.
-Assists Chief Operating Officer and all other Executive staff and Directors on achieving goals and projects.
-Use organization perspectives and methods to execute business strategies, improve operations and performance, and optimize roles and responsibilities.
-Lead the implementation of strategy, business initiatives, and organizational and cultural changes for laboratory services supporting a multi-campus health organization. Exemplifying change leadership, stakeholder and employee engagement.
-Lead technology adoption focusing on the people issues associated with technology implementations, specifically ERP (SAP and Oracle), CIS, CRM, and Industry specific and customer systems.
-Work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees and clinical partners in the organization. Work closely with all levels of the organization to build relationships, influence, and negotiate. Provide the leadership necessary to maintain a motivated, productive and competent team, achieving organizational goals.
-Other duties as assigned.
Education Requirements:
• Bachelor's degree in related discipline; Master's degree strongly preferred.
Experience Required:
• Minimum of 7 years of experience in laboratory and 5 years of leadership experience.
Benefits and Perks:
Competitive Pay & Benefits Options. Paid Vacation, Sick days, and Holidays. Free tuition to UofL for Part- and Full-time employees for Child/Spouse/Domestic Partner. 401K with Employer Match.#LI-LK1