User Experience Design Lead, Vice President

2 weeks ago

Plano, United States JPMorgan Chase & Co. Full time

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As a Vice President Experience Designer in Deposits 2.0, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

You will focus on evolving our deposits (Checking, savings, etc) platform. Your work will have reach and impact on a large scale in the financial services sector while working in a creative, dynamic and multicultural environment. In this role, you will start as a individual contributor and in time manage a team of 3-5 direct reports, and the attendant responsibilities of recruiting, performance reviews, and professional development. 

Job responsibilities

Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas Diagram service flows and product features, design wireframes, and prototype interactions for key touch points as you lead end-to-end design initiatives within a specific domain. Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels Diagram overarching structure of omnichannel product experience, with detailed UI design of key interactions, including potential updates to our Design System Present work and articulate strategy and design decisions to leadership Communicate expectations within the design team for standards of quality through establishing a vision, providing creative direction, and conducting critique

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in user experience design or similar roles Bachelor’s Degree in relevant design discipline (., Interaction Design, Human Computer Interface, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience Can self-direct and other designers in both planning and structuring the work, and executing on expected levels of quality Advanced skills in Interaction Design, Visual/UI Design, and Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

Preferred qualifications, capabilities, and skills

Design leadership or managerial experience Have an interest and potentially a passion for technology and how it can be leveraged to solve large challenges Advocate for Accessibility Guidelines and Inclusive Design practices Experience working at a giant company with many moving parts and a wide array of opinions and needs  Has led design work on successful digital products, demonstrating user- and human-centered design approaches Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards

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