Rooms Controller
4 weeks ago
English language communications required.
Excellent customer service skills.
Advanced computer skills; Opera experience preferred.
Previous experience as a Front Desk Agent is preferred.
Requires full availability including days, nights, weekends, and holidays.
Responsibilities:
Prints occupancy, arrivals departures, and back-up reports on a timely basis.
Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided.
Coordinates with Housekeeping and Room Service to satisfy all requests.
Monitors check-outs, pre-registered guests, and room moves.
Checks for duplicate reservations and status of out-of-order rooms and showrooms.
Reviews group resumes to verify group billing procedures.
Answers department phone lines.
Assist Front Desk Agents with check-in, check-outs, and resolving guest requests or complaints when required.
Other duties as assigned.
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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